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BlackBerry® Bold™

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New Member
usadot7a
Posts: 2
Registered: ‎10-28-2012
My Device: Bold 9930
Accepted Solution

Error message

Take a picture, get error message that states: File system error. A screen pop up and wants me to save to another file? But even when I change the file name error message  comes back.  I have no pictures saved on the phone and can not find in options how to fix where the picture will be saved.  TL

Retired
ViciousFerret
Posts: 4,285
Registered: ‎07-26-2010
My Device: Q10/Q5/Z10/9930/9860/9310

Re: Error message

Hey usadot7a,

Welcome to the BlackBerry Support Community Forums.

 

Thanks for the question.

 

This error is caused by the BlackBerry® smartphone having trouble writing to the device memory.  Perform a security wipe to resolve the issue.  Please note this will erase all your data!

 

www.blackberry.com/btsc/KB14058

 

Let me know if you have any more questions.

 

Cheers.


-ViciousFerret


 


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New Member
usadot7a
Posts: 2
Registered: ‎10-28-2012
My Device: Bold 9930

Re: Error message

Thanks for response.  Found out company put an encription system on the phone.  Only way to get off is send it in an email to myself.