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New Member
connor99
Posts: 2
Registered: ‎09-06-2012
My Device: BLACKBERRY BOLD 9900

FROZEN ON UPDATE - HELP!!

Hello, I installed a software update on my phone last night and it has been frozen on 20% ever since-I've tried taking the battery out and switching it off but it doesn't make any difference.  Please HELP!!  Thanks

JSanders
Posts: 86,605
Likes: 23,201
Solutions: 5,993
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: FROZEN ON UPDATE - HELP!!

20% of the backup? or, did you notice at what stage it was?

 

Is this an over the air wireless upgrade or are connected to the Desktop Software?




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New Member
connor99
Posts: 2
Registered: ‎09-06-2012
My Device: BLACKBERRY BOLD 9900

Re: FROZEN ON UPDATE - HELP!!

Its a wireless one, and it is 20% of the backup, yes!
JSanders
Posts: 86,605
Likes: 23,201
Solutions: 5,993
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: FROZEN ON UPDATE - HELP!!


connor99 wrote:
Its a wireless one, and it is 20% of the backup, yes!

OK. Just remove the battery for a minute, replace it and see if the backup and upgrade persists.

 

Let me know.

 




1. If any post helps you please click the Like Button below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
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4. Guide to Unlocking your BlackBerry & Unlock Codes


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