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ipegan
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ipegan
Posts: 16
Registered: 12-19-2008

Fatal error in updating handheld software application

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11-22-2009 08:11 PM

Upon connecting my handheld with BB Desktop Manager, I was notified that there were updates available for my handheld. When I tried to do so, I got the message "Fatal error in updating ..."  What does this mean? How can I remedy this? 

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JSanders
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Registered: 04-01-2008
My Carrier: Verizon

Re: Fatal error in updating handheld software application

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11-23-2009 11:34 AM

Most of the time, the "fatal error" indicates you are not using a proper powered USB port for the USB cable connection.

 

Try connecting your USB cable to another REAR PC port, not a front PC or USB hub port.

 

Read this post for tips and help to connect your device to Desktop Manager:
http://supportforums.blackberry.com/t5/BlackBerry-Desktop-Software/Tips-for-getting-BlackBerry-Deskt...

1. If any post helps you please click the Like Button below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.

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cathy298
Posts: 204
Registered: 10-01-2009

Fatal error in updating handheld software application

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11-23-2009 12:41 PM

Moved: http://supportforums.blackberry.com/t5/Other-BlackBerry-Smartphones/Fatal-error-in-updating-handheld-software-application/m-p/385506/message-uid/385506#U385506

Moved to Other BlackBerry Smartphones and Devices

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ipegan
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ipegan
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Registered: 12-19-2008

Re: Fatal error in updating handheld software application

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11-26-2009 05:55 AM

Thanks for coming to my assistance.

 

I tried following your suggestion and plugged the USB cable at the rear port. However I still got the same "fatal error" message. What can I do next?

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