Welcome to the Official BlackBerry® Support Community Forums. This is your resource to discuss support topics with your peers, and learn from each other. New to the forum? Please visit the ‘Getting Started’ link below.
All New Topics | All New Posts
inside custom component

BlackBerry® Bold™

Reply
Topic Options
ipegan
Contributor
ipegan
Posts: 16
Registered: 12-19-2008

Fatal error in updating handheld software application

Options

11-22-2009 08:11 PM

Upon connecting my handheld with BB Desktop Manager, I was notified that there were updates available for my handheld. When I tried to do so, I got the message "Fatal error in updating ..."  What does this mean? How can I remedy this? 

Report Inappropriate Content
Message 1 of 4 (2,808 Views)
Reply
0 Likes
Please use plain text.
 
JSanders
Posts: 51,718
Topics: 377
Likes: 16,831
Solutions: 4,479
Registered: 04-01-2008
My Carrier: Verizon

Re: Fatal error in updating handheld software application

Options

11-23-2009 11:34 AM

Most of the time, the "fatal error" indicates you are not using a proper powered USB port for the USB cable connection.

 

Try connecting your USB cable to another REAR PC port, not a front PC or USB hub port.

 

Read this post for tips and help to connect your device to Desktop Manager:
http://supportforums.blackberry.com/t5/BlackBerry-Desktop-Software/Tips-for-getting-BlackBerry-Deskt...

1. If any post helps you please click the Like Button below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.

Report Inappropriate Content
Message 2 of 4 (2,733 Views)
Reply
0 Likes
Please use plain text.
 
Moderator
Moderator
cathy298
Posts: 204
Registered: 10-01-2009

Fatal error in updating handheld software application

Options

11-23-2009 12:41 PM

Moved: http://supportforums.blackberry.com/t5/Other-BlackBerry-Smartphones/Fatal-error-in-updating-handheld-software-application/m-p/385506/message-uid/385506#U385506

Moved to Other BlackBerry Smartphones and Devices

Report Inappropriate Content
Message 3 of 4 (2,706 Views)
Reply
0 Likes
Please use plain text.
 
ipegan
Contributor
ipegan
Posts: 16
Registered: 12-19-2008

Re: Fatal error in updating handheld software application

Options

11-26-2009 05:55 AM

Thanks for coming to my assistance.

 

I tried following your suggestion and plugged the USB cable at the rear port. However I still got the same "fatal error" message. What can I do next?

Report Inappropriate Content
Message 4 of 4 (2,624 Views)
Reply
0 Likes
Please use plain text.