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Contributor
Bagelbush
Posts: 13
Registered: ‎07-24-2010
My Device: Not Specified

Fell on phone and got a white screen.

[ Edited ]

i was skateboarding and didnt have my case on my phone and fell on the side it was on and as soon as a fell i heard the music stop...im pretty sure then i pulled it out of my pocket and my screen was like mostly white and had little streaks of colours then i put my phone away in my bag then i when back to it later on and the phone still works but i cant see anything its completly white.is it broke?can i fix this? do i need a new phone? by the way my phones a  blackberry bold 9700 and there are no scratches on the screen or cracks

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JSanders
Posts: 83,764
Likes: 22,785
Solutions: 5,871
Registered: ‎04-01-2008
My Device: Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: Fell on phone and got a white screen.

First, do a simple a reboot on the device:  With the BlackBerry device POWERED ON, remove the battery for a minute, and then reinsert the battery to reboot.




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Contributor
Bagelbush
Posts: 13
Registered: ‎07-24-2010
My Device: Not Specified

Re: Fell on phone and got a white screen.

stil have a white screen

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JSanders
Posts: 83,764
Likes: 22,785
Solutions: 5,871
Registered: ‎04-01-2008
My Device: Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: Fell on phone and got a white screen.

Not good.

 

I would certainly recommend that you IMMEDIATELY do a complete backup of your device using Desktop Manager.

 

It sounds like hardward damage. is the 9700 under warranty?




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Contributor
Bagelbush
Posts: 13
Registered: ‎07-24-2010
My Device: Not Specified

Re: Fell on phone and got a white screen.

i did that right after i tried what you told me and no and im guessing my phones no good anymore?

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JSanders
Posts: 83,764
Likes: 22,785
Solutions: 5,871
Registered: ‎04-01-2008
My Device: Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: Fell on phone and got a white screen.

If you like to tinker and are a bit technology minded you can replace the screen yourself.

 

Find parts at www.cnn.cn




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Contributor
Bagelbush
Posts: 13
Registered: ‎07-24-2010
My Device: Not Specified

Re: Fell on phone and got a white screen.

where  can i get a new screen?

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JSanders
Posts: 83,764
Likes: 22,785
Solutions: 5,871
Registered: ‎04-01-2008
My Device: Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: Fell on phone and got a white screen.

hmm... did you not read the post I made just before?




1. If any post helps you please click the Like Button below the post(s) that helped you.
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Contributor
Bagelbush
Posts: 13
Registered: ‎07-24-2010
My Device: Not Specified

Re: Fell on phone and got a white screen.

there was no screens for my phone there

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Forums Veteran I
Raelic
Posts: 2,119
Registered: ‎08-07-2010
My Device: Bold 9900, Playbook , HS-700 headset
My Carrier: Rogers

Re: Fell on phone and got a white screen.

Hiya!

 Do you have insurance through your carrier? that is another option aswell.

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