02-25-2013 05:10 PM
Hi mates! Kindly help me please. I've transferred a file (phone numbers) from my bb bold to the laptop then copied from laptop to bb curve where it originally came from. The file was successfully copied but cannot find in the bb curve now. How to find and read it? Please advise. Cheers.
02-25-2013 06:04 PM
02-26-2013 08:51 AM
Ah, so with that file, you don't actually "transfer the file"...rather, you use the Desktop Software to backup to your computer, which creates on your computer the BBB file:
Then, you again use the Desktop Software, and perform a restore from the computer to the BB, using the BBB file as the source of the restore:
So, with that, can you now confirm that you did those processes? And if not, what processes you actually carried out?
Thanks and let us know!
03-15-2013 02:15 PM
03-15-2013 02:24 PM
03-15-2013 03:03 PM
03-15-2013 03:24 PM - edited 03-15-2013 03:26 PM
OK...I'm going to go in small bits here, because something is not correct with the actual basis of what you are attempting, if I am understanding you correctly...for there is no file to open, in the process I've given you. So one step at a time now...
I think that's at least correct, as far as a starting point. But...
then copied all files from that BB curve to her laptop and copied also to my BB bold thinking I can retrieve it from the laptop or from the BB bold later but cannot.
Exactly what files did you copy? If you did anything OTHER THAN the backup process I gave you, then that file would never have contained the contact items, and is therefore useless to the current desires.
Then erased all files from that BB curve.
Again, exactly what did you erase, and how did you erase them? If you simply deleted files via the file manager, (e.g., XLS, photos, etc.), then you did not touch the Contacts on that device, for they are stored in a different space, not accessible via the File Manager. But, if you performed any sort of WIPE, then you likely did wipe out the contacts from that BB (an action which cannot be undone...and recovery depends on a separate source of restore).
Now I badly need to retrieve some phone numbers from that copied file. We can see the file in the laptop desktop but adobe reader cannot open it.
So, this would be the BBB file of which we earlier discussed? If so, then no normal app on the PC can open it, as it is proprietary and natively usable solely as the source of restore (via the procedures I've earlier given you).
Further, if this is a BBB file, was it created from the Curve? If so, then you indeed did do a backup, and should be able to now do a restore to the Bold, using this file as the restore source (per the procedures I've earlier given to you).
Also we can see the file in the BB curve application all files icon but cannot open it.
This I do not understand...the BBB file resides on the laptop, so I do not understand how you can "see" it from the Curve at all. Further, to be of any use, the BBB file must reside on the computer, not the BB device.
So I then followed the processes you sent me KB12487 and KB10339. It restored the BBB file to the BB curve but still cannot open the file.
Here again, the location of the BBB file is only useful on the computer...the BBB file, located on a BB, is useless (and, as you experienced, cannot be opened on the device...for that is not how it can be used).
Further, if you did both a backup and restore from and back to the Curve, how is this accomplishing moving the Contact data to the Bold?
The BB curve shows it is in media card.
Still not relevant...having the BBB file on the BB is of no use at all.
So how can we retrieve or open the restored file to get the phone numbers needed? Cheers
IF the contact items still reside on the Curve (you need to look at the Contacts app on the Curve to determine this), and IF you backed them up to that BBB file, then you can use that BBB file (residing on the PC, not on any BB), as the source of restore to the Bold. You'd want to do a selective restore of only the Contacts database, so as to not mess up anything else on the Bold.
On the other hand, if you did not get a good backup of the Curve to the BBB file, then you'd first want to take a new backup from the Curve, creating a new BBB file (still on the PC), that you will then use as the source of selective restore to the Bold.
On the third hand (3 hands?!?!?), if you did perform a WIPE of the Curve before taking any backup, then you have no Contacts left on the Curve, and have no source of that data, and it is gone forever.
Again -- the location of the BBB file must be ONLY on a computer to be of any use. Locating the BBB file onto the BB is useless. Further, only the Desktop Software can be used to create a new backup or restore (from an existing BBB file)...no other use of the BBB file exists.
So, does that help you proceed now?
03-15-2013 03:54 PM