01-27-2012 09:13 AM
I have a Rogers Bold 9900 that wouldn't turn on this morning after charging last night. Instead I have a slow flashing red indicator light. I tried to connect it to my Blackberry Desktop Software but it wouldn't see it (kept saying it couldn't connect). I understand this is a common problem with the 9900 and that exchange the phone is the only solution. Typically I would go back to Rogers and try to exchange the phone but I bought the phone outright and can't find the receipt anywhere. SInce this model is less than a year old (so my phone can't be out of warranty is there another way to exchange it without my original receipt? I came back to BB from Android and actually quite liked my Bold (especially in tandem with my Playbook) but now I find myself back on an old Android phone because my Bold is dead.
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01-27-2012 09:32 AM
Rogers will have record of the purchase and you're on their network as well.
You'll be fine.
01-29-2012 12:39 AM
01-29-2012 10:20 AM
Yes, that has been the case for some users. I know RIM is working on fixing this.
09-03-2012 11:43 PM - edited 09-04-2012 05:03 PM
I also took my phone into Rogers and they took it in no fuss at all. I am really concidering switching from blackberry to something simpler. Thanks for the advise.
09-04-2012 07:35 AM
I am having the same issue right now. Should I take my phone into Rogers tomorrow and tell them what is going on?
Yes, if the device does not respond to a battery pull reboot, and only the flashing red LED light occurs, Rogers will help you with a warranty exchange.