BlackBerry® Bold™

[Onkelhans]

I have a Rogers Bold 9900 that wouldn't turn on this morning after charging last night.  Instead I have a slow flashing red indicator light.  I tried to connect it to my Blackberry Desktop Software but it wouldn't see it (kept saying it couldn't connect).  I understand this is a common problem with the 9900 and that exchange the phone is the only solution.  Typically I would go back to Rogers and try to exchange the phone but I bought the phone outright and can't find the receipt anywhere.  SInce this model is less than a year old (so my phone can't be out of warranty is there another way to exchange it without my original receipt?  I came back to BB from Android and actually quite liked my Bold (especially in tandem with my Playbook) but now I find myself back on an old Android phone because my Bold is dead.

[JSanders Resident Expert · Accepted solution]

Rogers will have record of the purchase and you're on their network as well.

You'll be fine.

[Onkelhans]

Thanks, Rogers took sent it in for repair no questions asked - they said it's a known issue with them. Is it true that I can't let it go below 10% without charging it or it's bricked?

[JSanders Resident Expert]

Yes, that has been the case for some users. I know RIM is working on fixing this.

[JaquelleStratton]

I also took my phone into Rogers and they took it in no fuss at all. I am really concidering switching from blackberry to something simpler. Thanks for the advise.

[JSanders Resident Expert]

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JaquelleStratton wrote:

I am having the same issue right now. Should I take my phone into Rogers tomorrow and tell them what is going on?

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Yes, if the device does not respond to a battery pull reboot, and only the flashing red LED light occurs, Rogers will help you with a warranty exchange.