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BlackBerry® Bold™

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Regular Contributor
PaulaW
Posts: 53
Registered: ‎12-06-2008
My Device: Not Specified
Accepted Solution

Folders / Icons suddenly missing

I dont know exactly how to describe it - just got it a few hours ago.  But I turned it off and back on and I got a message (several actually) about errors detected.  The only option was to say "ok."  Now I have some icons (browser is one) missing and my email folders arent accessible but they are there because I tried to add email accounts again and they are already there.

 

my camera and video icons/folders are missing also.

 

example of error message (it just popped up again)

uncaught exception:

application

net_rim_bb_messaging_app(172) is not responding: process terminated.

 

and my only choice is "ok".

Regular Contributor
PaulaW
Posts: 53
Registered: ‎12-06-2008
My Device: Not Specified

Re: Folders / Icons suddenly missing

I think what "might" have started the problem is I downloaded an app (www.blackberry.com/myspace) and then it said to install it needed to reboot, and it's been downill ever since. 

 

mcq
New Member
mcq
Posts: 1
Registered: ‎12-07-2008
My Device: Not Specified

Re: Folders / Icons suddenly missing

The same thing happen to me. I can see that I have messages, but now have lost the icons for Email, SMS, and my Ringer. Does anyone have an answer on how to fix this?
Regular Contributor
PaulaW
Posts: 53
Registered: ‎12-06-2008
My Device: Not Specified

Re: Folders / Icons suddenly missing

I got it fixed!  I removed and reinserted the battery.
Visitor
dianaml
Posts: 1
Registered: ‎11-21-2008
My Device: Not Specified

Re: Folders / Icons suddenly missing

Thank you for your post.  I'm a Blackberry Bold newbie.

This happened to me also last night, I was trying to catch up on 24 on MyspaceTV. Just wish I saw it before I restored an older back up.

 

Thanks again

New Contributor
ligayadiwata
Posts: 5
Registered: ‎09-10-2009
My Device: BlackBerry Bold 9000

Re: Folders / Icons suddenly missing

Hi PaulaW!

 

Thanks for posting this. My mum had the same problem with her BlackBerry Bold 9000.

 

Unfortunately, when we tried to remove and re-insert the battery, none of the applications she lost (SMS and Email in particular) were retrieved or at least visible in the full menu window. :smileysad: