BlackBerry® Bold™

[amitmok]

Now sure from when its not working. Yesterday i tried to take a photo and the flash light did not work, tired video - nogo. Any work around or should i just take it to the service center?

Thanks in Advance

[prince2012]

Hi amitmok

Welcome to BlackBerry Support Forums

Which BlackBerry device you have ! As for workaround first do your backup and then you try Reloading your device OS without installing any third party application after OS reload to rule out any Software issue .

 KB03621 : How to Reload BlackBerry Device Software and application using BlackBerry Desktop Software.

If that fails and problem still persist then you have to visit your Service provider.

[JohnPiz]

did u try a battery pull to see if that works

[amitmok]

I have a Black Berrry 9780 Bold . 

[prince2012 · Accepted solution]

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amitmok wrote:

I have a Black Berrry 9780 Bold . 

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Hi amitmok

Have you tried to reload your device software as suggested , Or try this Knowledge Base to see if its an hardware issue :

KB16037  : Using the Self Test application on the BlackBerry smartphone

If your device fails the test then you may have to visit your service provider 

[amitmok]

I shall run the hw test before I go for sw reinstallation . Thanks

[prince2012]

Hi amitmok

                      Sure !  please try it and let us know of your progress.

Good luck.

[amitmok]

Hi There, 

Tried the hardware test however while testing camera the flash light did not come ON! 

Do u think that i should try to reinstall the OS completely or just take it to the service center?

Regards,

Amit M

[prince2012 · Accepted solution]

Hi amitmok

                    Well , Sorry to hear that you device can't get pass the Self test , Might be something wrong within your device and have to take it to a Service Center as a last resort but still to get your device repaired it might take a week and trying a OS reload will just take 30 min. If I were in our postion then I would first try an OS reload and if that doesn't help then I will visit and repair shop or service center to get it repaired .

Don't forget to do a backup of your device before visiting any Service center.

Good luck.

[amitmok]

Thanks!

I checked with the service center and they said it would take aleast 10 working days which shall be not possible as i am travelling next week.

I have already taken a backup of my device. I shall try to erase and install a fresh OS. 

Can you help with the instructions? Its a BB 9780 Bold. 

Regards,

Amit