01-03-2013 03:13 AM
Now sure from when its not working. Yesterday i tried to take a photo and the flash light did not work, tired video - nogo. Any work around or should i just take it to the service center?
Thanks in Advance
Solved! Go to Solution.
01-03-2013 05:12 AM
Welcome to BlackBerry Support Forums
Which BlackBerry device you have ! As for workaround first do your backup and then you try Reloading your device OS without installing any third party application after OS reload to rule out any Software issue .
KB03621 : How to Reload BlackBerry Device Software and application using BlackBerry Desktop Software.
If that fails and problem still persist then you have to visit your Service provider.
01-24-2013 01:21 PM
I have a Black Berrry 9780 Bold .
Have you tried to reload your device software as suggested , Or try this Knowledge Base to see if its an hardware issue :
KB16037 : Using the Self Test application on the BlackBerry smartphone
If your device fails the test then you may have to visit your service provider
01-24-2013 01:47 PM
Sure ! please try it and let us know of your progress.
01-28-2013 02:00 AM
Tried the hardware test however while testing camera the flash light did not come ON!
Do u think that i should try to reinstall the OS completely or just take it to the service center?
01-28-2013 04:29 AM
Well , Sorry to hear that you device can't get pass the Self test , Might be something wrong within your device and have to take it to a Service Center as a last resort but still to get your device repaired it might take a week and trying a OS reload will just take 30 min. If I were in our postion then I would first try an OS reload and if that doesn't help then I will visit and repair shop or service center to get it repaired .
Don't forget to do a backup of your device before visiting any Service center.
01-28-2013 04:36 AM
I checked with the service center and they said it would take aleast 10 working days which shall be not possible as i am travelling next week.
I have already taken a backup of my device. I shall try to erase and install a fresh OS.
Can you help with the instructions? Its a BB 9780 Bold.