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New Contributor
Posts: 6
Registered: ‎01-03-2013
My Device: Bold
My Carrier: Vodafone
Accepted Solution

For some reasons my BB Flash Light stopped working

Now sure from when its not working. Yesterday i tried to take a photo and the flash light did not work, tired video - nogo. Any work around or should i just take it to the service center?

 

Thanks in Advance

Elite II
Posts: 7,973
Registered: ‎06-01-2012
My Device: Curve
My Carrier: BSNL

Re: For some reasons my BB Flash Light stopped working

Hi amitmok

 

Welcome to BlackBerry Support Forums

 

 

Which BlackBerry device you have ! As for workaround first do your backup and then you try Reloading your device OS without installing any third party application after OS reload to rule out any Software issue .

 

 KB03621 : How to Reload BlackBerry Device Software and application using BlackBerry Desktop Software.

 

If that fails and problem still persist then you have to visit your Service provider.

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Trusted Contributor
Posts: 112
Registered: ‎12-28-2012
My Device: Bold 9900

Re: For some reasons my BB Flash Light stopped working

did u try a battery pull to see if that works



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New Contributor
Posts: 6
Registered: ‎01-03-2013
My Device: Bold
My Carrier: Vodafone

Re: For some reasons my BB Flash Light stopped working

I have a Black Berrry 9780 Bold . 

 

 

Elite II
Posts: 7,973
Registered: ‎06-01-2012
My Device: Curve
My Carrier: BSNL

Re: For some reasons my BB Flash Light stopped working


amitmok wrote:

I have a Black Berrry 9780 Bold . 

 

 


Hi amitmok

 

Have you tried to reload your device software as suggested , Or try this Knowledge Base to see if its an hardware issue :

 

KB16037  : Using the Self Test application on the BlackBerry smartphone

 

If your device fails the test then you may have to visit your service provider 

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New Contributor
Posts: 6
Registered: ‎01-03-2013
My Device: Bold
My Carrier: Vodafone

Re: For some reasons my BB Flash Light stopped working

I shall run the hw test before I go for sw reinstallation . Thanks
Elite II
Posts: 7,973
Registered: ‎06-01-2012
My Device: Curve
My Carrier: BSNL

Re: For some reasons my BB Flash Light stopped working

Hi amitmok

 

 

                      Sure !  please try it and let us know of your progress.

 

 

 

 

Good luck.

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New Contributor
Posts: 6
Registered: ‎01-03-2013
My Device: Bold
My Carrier: Vodafone

Re: For some reasons my BB Flash Light stopped working

Hi There, 

 

Tried the hardware test however while testing camera the flash light did not come ON! 

 

Do u think that i should try to reinstall the OS completely or just take it to the service center?

 

 

Regards,

Amit M

Elite II
Posts: 7,973
Registered: ‎06-01-2012
My Device: Curve
My Carrier: BSNL

Re: For some reasons my BB Flash Light stopped working

Hi amitmok

 

 

                    Well , Sorry to hear that you device can't get pass the Self test , Might be something wrong within your device and have to take it to a Service Center as a last resort but still to get your device repaired it might take a week and trying a OS reload will just take 30 min. If I were in our postion then I would first try an OS reload and if that doesn't help then I will visit and repair shop or service center to get it repaired .

 

Don't forget to do a backup of your device before visiting any Service center.

 

Good luck.

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New Contributor
Posts: 6
Registered: ‎01-03-2013
My Device: Bold
My Carrier: Vodafone

Re: For some reasons my BB Flash Light stopped working

Thanks!

 

I checked with the service center and they said it would take aleast 10 working days which shall be not possible as i am travelling next week.

 

I have already taken a backup of my device. I shall try to erase and install a fresh OS. 

 

Can you help with the instructions? Its a BB 9780 Bold. 

 

Regards,

Amit