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baykehelwegen
Posts: 1
Registered: ‎12-29-2012
My Device: Bold 9790
My Carrier: t-mobile

Forgot blackberry ID and e-mail address used as login name does no longer excist!!

Hi! I forgot the password to my BB ID. I know it's very easy to reset your password. But the e-mail address I used as a login name does no longer excist! So the new password is being send to a non excisting e-mail adres. Can somebody please tell me how to fix this problem?
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JSanders
Posts: 84,019
Likes: 22,849
Solutions: 5,883
Registered: ‎04-01-2008
My Device: Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: Forgot blackberry ID and e-mail address used as login name does no longer excist!!

You have to remember either the BlackBerryID password, or the secret question answer. Without either, you're stuck.

Your choices are:
--Use another email account to create an entirely new BlackBerryID (with which you will lose access to any purchased apps using the "forgotten" first BlackBerryID, or
--Find the initial email you were sent to confirm the initial BlackBerryID, and in it is a link to click to cancel and delete the account. Click on that, delete the account and then you can use that same email to create an entirely new account.
Good luck.

*****************
You can create and reset your BlackBerryID Password from this link:
http://us.blackberry.com/id/




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