Welcome to the official BlackBerry Support Community Forums.

This is your resource to discuss support topics with your peers, and learn from each other.

inside custom component

BlackBerry® Bold™

New Contributor
Posts: 2
Registered: ‎08-18-2013
My Device: Bold 9900
My Carrier: T-Mobile

Forgot my password and my secret question of my BBID


As the subject already louds, I forgot my password and my secret question answer of my BBID.
Can somebody please help me with this?


Thank you!

Please use plain text.
Forums Advisor III
Posts: 1,169
Registered: ‎02-28-2009
My Device: Torch, Bold, Play Book, and Bluetooth HS-700
My Carrier: BELL

Re: Forgot my password and my secret question of my BBID

With Blackberry there is no recovery or bypass of the password if it is lost. If there was a way to bypass the password then anyone who obtains the phone can also find a way to get in to it.

By default you have ten (10) tries and the phone will be wiped. You will have to re-set up the phone. If your backup was done with the phone password you will not be able to use the backup.

I tell people to use a word they cannot forget. I also tell people to write down the password and put it in a place where they will remember where they put it.

Jerry G.
Please use plain text.
New Contributor
Posts: 2
Registered: ‎08-18-2013
My Device: Bold 9900
My Carrier: T-Mobile

Re: Forgot my password and my secret question of my BBID

Thanks for your answer.
I was a 100% sure that I still knew my password, but I put another simcard in it and suddenly it kept on saying that the password wasn't correct.
And I knew the answer to my secret question too, but it kept on saying that the answer to that was wrong too.

Very strange. But yeah, can't do anything about it anymore.
Anyways thanks for your reply.

Please use plain text.
Hall of Famer II
Posts: 46,950
Registered: ‎11-28-2008
My Device: Z30, Z10 & Q10 (, Playbook (
My Carrier: TMobile USA

Re: Forgot my password and my secret question of my BBID

Actually, there are some things you can try...the reply you received in post 2 applies to the device lock password, not to the BBID situation that you report...so start first with these please:

  • KB28685 How to reset the BlackBerry ID password using the password recovery question
  • KB24157 BlackBerry ID lockout behavior
  • KB32111 "The link is no longer valid." is encountered when attempting to reset a BlackBerry ID password
  • KB26361 How to change or reset the BlackBerry ID password
  • KB28111 Unable to reset BlackBerry ID password when using a BlackBerry hosted email address
  • KB28232 BlackBerry ID reset email is not being delivered to the associated mailbox

If you have forgotten your BB ID credentials AND have non-BB access (e.g., Outlook, webmail, etc.) to the email account that is currently configured to your BB ID account, then those instructions should allow you to recover access to your BB ID account, even without the password or recovery question (please read them all carefully to find the section that applies to you).

As a last automated resort, and only if you have the original email you received when you originally created your BBID (it cannot be regenerated), then it should contain a link to actually now destroy your BBID. Then, you create a new BBID, but using the exact same credentials (username, email address), and it is supposed to relink all of your prior BBWorld records (purchases, downloads) and allow you to continue on.

However, if you do not have access to that email account, or if you never properly validated your BBID account, then your challenge is much greater, and you have a choice to make depending on your circumstances:

  1. If you have no AppWorld records, BBM Contacts, etc. that you require to retain (e.g., purchase records for apps), then simply abandon the BB ID and create a new one. To do so, however, does require a device WIPE:
    • KB26694 How to change the BlackBerry ID on a BlackBerry PlayBook tablet or BlackBerry smartphone
  2. But, if you do have AppWorld records, BBM Contacts, etc. that you must keep, then you require human intervention. To receive that, you must ring up your mobile service provider and convince them to escalate your case up to BlackBerry. Further, you must convince BlackBerry to provide you with a solution -- which likely will either be resetting your current BB ID so that you can again access it or having you create a new BBID and they will manually move your purchase records over. Note that I have no idea if they will be willing to do this, but there is no other way that I know of to retain your prior AppWorld purchase records.

Good luck!

Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
Join our BBM Channels
BSCF General Channel
PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA   Display/Scan Bar Code
Please use plain text.