08-18-2013 09:30 PM
With Blackberry there is no recovery or bypass of the password if it is lost. If there was a way to bypass the password then anyone who obtains the phone can also find a way to get in to it.
By default you have ten (10) tries and the phone will be wiped. You will have to re-set up the phone. If your backup was done with the phone password you will not be able to use the backup.
I tell people to use a word they cannot forget. I also tell people to write down the password and put it in a place where they will remember where they put it.
08-18-2013 09:42 PM
Thanks for your answer.
I was a 100% sure that I still knew my password, but I put another simcard in it and suddenly it kept on saying that the password wasn't correct.
And I knew the answer to my secret question too, but it kept on saying that the answer to that was wrong too.
Very strange. But yeah, can't do anything about it anymore.
Anyways thanks for your reply.
08-19-2013 03:46 PM
Actually, there are some things you can try...the reply you received in post 2 applies to the device lock password, not to the BBID situation that you report...so start first with these please:
If you have forgotten your BB ID credentials AND have non-BB access (e.g., Outlook, webmail, etc.) to the email account that is currently configured to your BB ID account, then those instructions should allow you to recover access to your BB ID account, even without the password or recovery question (please read them all carefully to find the section that applies to you).
As a last automated resort, and only if you have the original email you received when you originally created your BBID (it cannot be regenerated), then it should contain a link to actually now destroy your BBID. Then, you create a new BBID, but using the exact same credentials (username, email address), and it is supposed to relink all of your prior BBWorld records (purchases, downloads) and allow you to continue on.
However, if you do not have access to that email account, or if you never properly validated your BBID account, then your challenge is much greater, and you have a choice to make depending on your circumstances: