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New Contributor
Posts: 2
Registered: ‎06-13-2011
My Device: Bold 9780
My Carrier: Vodafone

Freezing and BBM pics not received

Hi, I am a new Blackberry user, I've only had my phone for about a month or so and I am generally very happy with my phone.


I have noticed that my phone freezes quite often. Its only for a second or 2 each time it happens but because it happens often it is pretty annoying. I don't know if this is a common problem with the Bold 9780 as I don't know anybody else with the same model as me, but I'm just wondering if anyone has any information as to why my phone freezes so often and how I can stop this happening. Will it be a simple case of waiting for an update for my phone or will I end up having to send the phone back to Vodafone for a replacement?

Also, I seem to have problems with receiving pictures through BBM. it doesn't seem to be with all of my contacts just a couple of them. I have tried uninstalling and reinstalling BBM, and I've always tried deleting and re-adding the certain contacts but it still happens. I receive some pictures they send me but not all of them. They don't seem to have any problem receiving pictures from me.

If anyone can help me with either of my issues I will be very grateful as I do love my phone, I'm just still learning about it and I don't want to have any problems in the long run.

Thank you in advance,
Corinne.

Guru III
Posts: 31,315
Registered: ‎06-25-2008
My Device:

I'm rockin the BlackBerry Passport, Z30, Z10, Q10, BlackBerry Mini Stereo Speaker, 64 gig PlayBook, BlackBerry Wireless Headset HS-700

My Carrier: I am on AT&T. Please edit your Personal Profile with your DEVICE TYPE, DEVICE OS and Carrier

Re: Freezing and BBM pics not received

first

Try a Battery pull please, with the BlackBerry device powered ON, remove the battery 15 seconds and then reinsert the battery to reboot device. This will clear all cache like rebooting a PC. Then try again and see if your problem persists.

next

could be an app causing it.

 

On device go to Options, Device, Application Management is a great way to see what your apps are doing with your CPU usage on #Torch. Just slide top bar to CPU and see what is going on. Also touch the CPU menu to see other time variables. I found out that an app was eating away CPU cycles on mine

 




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New Contributor
Posts: 2
Registered: ‎06-13-2011
My Device: Bold 9780
My Carrier: Vodafone

Re: Freezing and BBM pics not received

Thanks for the quick reply, I will definitely try that now and hopefully it works. :smileyhappy:

Guru III
Posts: 31,315
Registered: ‎06-25-2008
My Device:

I'm rockin the BlackBerry Passport, Z30, Z10, Q10, BlackBerry Mini Stereo Speaker, 64 gig PlayBook, BlackBerry Wireless Headset HS-700

My Carrier: I am on AT&T. Please edit your Personal Profile with your DEVICE TYPE, DEVICE OS and Carrier

Re: Freezing and BBM pics not received

ok, let us know how you progress

 




Click here to Backup the data on your BlackBerry Device! It's important, and FREE!


Click "Accept as Solution" if your problem is solved. To give thanks, click thumbs up
Click to search the Knowledge Base at BTSC and click to Read The Fabulous Manuals

BESAdmin's, please make a signature with your BES environment info.


SIM Free BlackBerry Unlocking FAQ
Follow me on Twitter @knottyrope


Want to thank me? Buy my KnottyRope App here


BES 12 and BES 5.0.4 with Exchange 2010 and SQL 2012 Hyper V