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BlackBerry® Bold™

New Contributor
Posts: 9
Registered: ‎06-19-2010
My Device: Bold 9930
My Carrier: Sprint

GPS not working on 9930

I seem to have no functioning GPS on my 9930.  Does anyone here have any ideas about what might be wrong?


This started at least 6 weeks ago, but I'm just getting around to posting about it here.  The apps I usually use with GPS are Sprint Navigation by Telenav (which is no longer available for my device as of Oct 1, but it ceased working before that), BlackBerry Navigator, and Gas Buddy.


It appears that I have it turned on properly:

Options / Device / Location Settings

For GPS Data Source, I select Device GPS (the only option)

For Location Services, I select Location On


Here's what shows up when I refresh my location:


Last Update:  Oct 17, 2013 19:25

Latitude:  [redacted]

Longitude:  [redacted]

Accuracy:  20.0 m

Number of Satellites:  8

Address:  [redacted]


I was sitting on my front porch when I did this.  Address and coordinates given are across across the street and up one house.


I have Sprint service (USA) but don't want to take it to them to check because they charge $35 just to look at it.  Any help here would be greatly appreciated.


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BlackBerry Technical Advisor (Retired)
Posts: 4,285
Registered: ‎07-26-2010
My Device: Q10/Q5/Z10/9930/9860/9310

Re: GPS not working on 9930

Hey kellyjsox,

Welcome to the BlackBerry Support Community Forums.


Thanks for the question.


Have you tried using BlackBerry Maps for the BlackBerry Bold 9930 smartphone?  Also are you setup on a BlackBerry Enterprise Server?


What version of BlackBerry device software are you running? Type myver in a message to get this information.


I look forward to your reply.





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New Contributor
Posts: 8
Registered: ‎04-22-2011
My Device: playbook
My Carrier: vzw

Re: GPS not working on 9930

I'm having similar issues, my GPS doesn't work Period. 9930/ BB maps, weather apps, anything that uses GPS is non functional.
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