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BlackBerry® Bold™

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New Contributor
durantula13
Posts: 4
Registered: ‎01-10-2013
My Device: Bold 9930

Getting my money back

This is the worst phone I have ever purchased. I initially bought it because it wanted something other than an Iphone, but boy did I make the wrong choice. The phone has not worked right since some time last year. I have to deal with constant dying of the phone, glitches, lags, and the phone restarting on its own. I am infuriated with this phone and wish to get a new one. But that won't do me any good seeing that this is my third phone. I think it is ridiculous that you sell this phone for $250 with all of the problems it has. 

 

As of right now my phone has been restarting itself for the last hour or so so hopefully I will be able to use it sometime soon, but who knows. There is nothing you can really say besides here is a refund or here is a new phone but I will never be getting another blackberry device and will instructing family and friends to follow in my footsteps. 

New Developer
dbthundercat
Posts: 35
Registered: ‎01-04-2012
My Device: BlackBerry Q10

Re: Getting my money back

you might want to check you have the latest OS on your device?

Forums Veteran III
Wolf359
Posts: 3,519
Registered: ‎12-29-2011
My Device: Z30 / Playbook

Re: Getting my money back

Can we assist you with your current device until you get it replaced?

Is it stuck in a reboot loop?

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JSanders
Posts: 86,446
Likes: 23,181
Solutions: 5,982
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: Getting my money back

Also, You have your mobile phone number listed as your "My Mobile Provider" or carrier. Putting your phone number out on the internet on these public forums for the world to see, is not wise. To change that, at the top of this page click on My Settings > Personal Profile > Personal Information, and in the entry block for "Carrier" type the name of your mobile provider.

 

 




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New Contributor
durantula13
Posts: 4
Registered: ‎01-10-2013
My Device: Bold 9930

Re: Getting my money back

Yes it is.

JSanders
Posts: 86,446
Likes: 23,181
Solutions: 5,982
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: Getting my money back


durantula13 wrote:

Yes it is.


That's not wise. You're asking for spam and unwanted calls.




1. If any post helps you please click the Like Button below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes


Join our BBM Channels (Beta)
BlackBerry Support Forums Channel
PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA   Display/Scan Bar Code
New Contributor
durantula13
Posts: 4
Registered: ‎01-10-2013
My Device: Bold 9930

Re: Getting my money back

Ok I changed it

Guru I
Xandrex
Posts: 18,404
Registered: ‎07-29-2008
My Device: Z30, Playbook, 9320BES
My Carrier: B&You _ SFR

Re: Getting my money back

I'll be asking the same question as Wolf359:

durantula13, how can we help you?



The search box on top-right of this page is your true friend, and the public Knowledge Base too:
New Contributor
durantula13
Posts: 4
Registered: ‎01-10-2013
My Device: Bold 9930

Re: Getting my money back

my phone wont turn on. Its been off for 5 days.
Forums Veteran III
Wolf359
Posts: 3,519
Registered: ‎12-29-2011
My Device: Z30 / Playbook

Re: Getting my money back

Can you take the phone to the carrier? We can try some troubleshooting but don't know what you've already tried up to this point.
________________________________________________________________
Please click the Thumbs Up icon if this comment has helped you!
If your issue is resolved, please click the solution button on the resolution! :Balloon:
Every BlackBerry should have BlackBerry Protect, get it now! | Follow me on Twitter | Bring Back BBM Music!
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