12-08-2012 12:13 AM
12-08-2012 12:17 AM
12-08-2012 12:26 AM
@mojg1: This is a carrier issue. Please read the entire thread. It took some time to determine the root cause thanks to jsanders and MissP
Not 100% certain that it's a network issue yet but it's looking more and more like it could be. I will post more next week when RIM gets back to me.
12-08-2012 12:34 AM
That's awesome. Now they need to resolve this netowrk issue. I'm thinking you workig with Jsanders has paid off wiith determing the root cause of this youtube issue.
Everyone working together has brought us to this point. No resolution yet but at least we are closer and RIM is working on it.
12-08-2012 12:35 AM
12-08-2012 12:38 AM
Indeed. I've got the same bold with AT&T and was able to play a youtube video over 1 hour in length. Syn loaded the same OS on an identical device and it didn't work. The netowrk was the only difference. I'm curious about the results too.
I just hope that RIM doesn't send me back to Rogers. I hope both companies will work together and not leave it up to the consumer to sort out. I've spent 2 very exhausting days dealing with various members of technical support. You know everytime you get someone new, you have to explain the entire thing all over again.
12-08-2012 12:45 AM
12-08-2012 12:48 AM
Can I ask if you are on 3g or H+ data?
PIN: C0001B7B4 Display/Scan Bar Code
PIN: C0005A9AA Display/Scan Bar Code
12-08-2012 07:49 AM - edited 12-08-2012 07:51 AM
J Wolf Page can you tell me what speed you guys stream at. It seem to me from the get go was, streaming on wifi is faster then H+ network. I read some where unless you have super fast data stream, youtube wont work or load videos on a mobile. The last Roger tech support I spoke thought the same thing I did from the first day I was looking into the problem a week ago.
My question I have for J which i haven't found on the net yet how do we make our data plan stream faster without having to upgrade to a LTE phone.