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Forums Veteran II
Wolf359
Posts: 3,329
Registered: ‎12-29-2011
My Device: Q10 / Playbook

Re: Glitch with Blackberry 9900 and Youtube Videos

That's awesome. Now they need to resolve this netowrk issue. I'm thinking you workig with Jsanders has paid off wiith determing the root cause of this youtube issue.
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Forums Veteran II
Wolf359
Posts: 3,329
Registered: ‎12-29-2011
My Device: Q10 / Playbook

Re: Glitch with Blackberry 9900 and Youtube Videos

@mojg1: This is a carrier issue. Please read the entire thread. It took some time to determine the root cause thanks to jsanders and MissP
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Regular Contributor
MissPage
Posts: 55
Registered: ‎12-05-2012
My Device: Bold 9900
My Carrier: Rogers

Re: Glitch with Blackberry 9900 and Youtube Videos


Wolf359 wrote:
@mojg1: This is a carrier issue. Please read the entire thread. It took some time to determine the root cause thanks to jsanders and MissP

Not 100% certain that it's a network issue yet but it's looking more and more like it could be. I will post more next week when RIM gets back to me.

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Regular Contributor
MissPage
Posts: 55
Registered: ‎12-05-2012
My Device: Bold 9900
My Carrier: Rogers

Re: Glitch with Blackberry 9900 and Youtube Videos


Wolf359 wrote:
That's awesome. Now they need to resolve this netowrk issue. I'm thinking you workig with Jsanders has paid off wiith determing the root cause of this youtube issue.

Everyone working together has brought us to this point. No resolution yet but at least we are closer and RIM is working on it.

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Forums Veteran II
Wolf359
Posts: 3,329
Registered: ‎12-29-2011
My Device: Q10 / Playbook

Re: Glitch with Blackberry 9900 and Youtube Videos

Indeed. I've got the same bold with AT&T and was able to play a youtube video over 1 hour in length. Syn loaded the same OS on an identical device and it didn't work. The netowrk was the only difference. I'm curious about the results too.
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Contributor
mojg1
Posts: 11
Registered: ‎12-07-2012
My Device: 9900
My Carrier: Rogers

Re: Glitch with Blackberry 9900 and Youtube Videos

Ok perfect and please keep me posted as I am very frustrated with the is issue. Thanks

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Regular Contributor
MissPage
Posts: 55
Registered: ‎12-05-2012
My Device: Bold 9900
My Carrier: Rogers

Re: Glitch with Blackberry 9900 and Youtube Videos


Wolf359 wrote:
Indeed. I've got the same bold with AT&T and was able to play a youtube video over 1 hour in length. Syn loaded the same OS on an identical device and it didn't work. The netowrk was the only difference. I'm curious about the results too.

I just hope that RIM doesn't send me back to Rogers. I hope both companies will work together and not leave it up to the consumer to sort out. I've spent 2 very exhausting days dealing with various members of technical support. You know everytime you get someone new, you have to explain the entire thing all over again.

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Forums Veteran II
Wolf359
Posts: 3,329
Registered: ‎12-29-2011
My Device: Q10 / Playbook

Re: Glitch with Blackberry 9900 and Youtube Videos

Indeed. When that happened to me dealing with other companies, I made sure they added notes. The next time I called, I said "read the notes on this existing issue". I learned that the hard way.
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JSanders
Posts: 83,053
Likes: 22,695
Solutions: 5,845
Registered: ‎04-01-2008
My Device: Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: Glitch with Blackberry 9900 and Youtube Videos


JSanders wrote:

Can I ask if you are on 3g or H+ data?

Anyone else?




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Contributor
synthetic-darkness
Posts: 34
Registered: ‎12-05-2012
My Device: bold 9900
My Carrier: rogers

Re: Glitch with Blackberry 9900 and Youtube Videos

[ Edited ]

J Wolf Page can you tell me what speed you guys stream at. It seem to me from the get go was, streaming on wifi is faster then H+ network. I read some where unless you have super fast data stream, youtube wont work or load videos on a mobile. The last Roger tech support I spoke thought the same thing I did from the first day I was looking into the problem a week ago.

 

My question I have for J which i haven't found on the net yet how do we make our data plan stream faster without having to upgrade to a LTE phone.

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