04-11-2013 05:47 PM
I have my gmail set up on my BlackBerry Bold 9780, it was working perfectly fine until last week.
Whenever I receive an email, it alerts my via sound only! And when I open my phone, there is no new email icon and nor does the LED blink red. And when I open my Gmail, the email is there and it is marked as read!
Does anyone know how to fix this?
04-11-2013 06:01 PM
Hi and Welcome to the Community!!
I suggest the following steps, in order, even if they seem redundant to what you have already tried (steps 1 and 2 each should result in a message coming to your BB...please wait for that before proceeding to the next step):
1) Register HRT
2) Delete and Resend Service Books
3) Batt Pull Reboot
Hopefully that will get things going again for you! If not, then you should try deleting and re-adding your BIS configuration for the affected email accounts. Otherwise, you should contact your mobile service provider for formal support.