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BlackBerry® Bold™

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New Member
Extenderboss
Posts: 1
Registered: ‎11-17-2012
My Device: Blackberry Bold 9650
My Carrier: Sprint

Google app problem

HELP! Whenever I try using the "Google translate" app, my BB 9650 goes into an auto reboot sequence. Is there some fix for this???

 

Thanks

Rob

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Forums Veteran II
Wolf359
Posts: 3,358
Registered: ‎12-29-2011
My Device: Z30 / Playbook

Re: Google app problem

When you get a chance, do a battery pull.  When the red light goes away on the front of the phone, hold down the back button the entire time while the phone is booting up.  When the boot is complete, the phone will enter safe mode.
http://btsc.webapps.blackberry.com/btsc/search.do?cmd=displayKC&docType=kc&externalId=KB17877

 

I recommend that you remove the app, reset the device, install it and try again.

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