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BlackBerry® Bold™

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New Contributor
unitedforever1234
Posts: 3
Registered: ‎02-25-2013
My Device: Blackberry Bold 9930
My Carrier: Verizon

HELP! Blackberry randomly shutting off for no reason

Hello!

 

As of yesterday, my blackberry 9930 has been having some major problems out of nowhere... It all started that when I would charge it, the phone would freeze. It would stay on the clock bedside mode frozen and the onyl way it would start to work was by doing a battery pull.. Then, if I would be scrolling through pics or files, it would freeze again.

 

A few hours later, the phone would just randomly start restarting. Today, I went ahead and took the memory card out, and the problem persisted. In addition, I carried out a factory reset hoping that would solve the problem, but the problem continues to occur. The freezing has stopped, but the phone simply randomly restarts. Ive tried operating on safe mode and it continues to occur.

 

A month and a half ago I was forced to buy a new battery due to faulty issues, and thus the battery I am currently using is not even 2 months old.

 

 

Any suggestions. I need help!! Thanks

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New Contributor
unitedforever1234
Posts: 3
Registered: ‎02-25-2013
My Device: Blackberry Bold 9930
My Carrier: Verizon

Re: HELP! Blackberry randomly shutting off for no reason

my phone has now gone to shut off and not turn on

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New Contributor
unitedforever1234
Posts: 3
Registered: ‎02-25-2013
My Device: Blackberry Bold 9930
My Carrier: Verizon

Re: HELP! Blackberry randomly shutting off for no reason

phone is back on..

 

please help guys... PLEASE

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