HELP! ERROR MESSAGE when trying to play music and blank screen on videos

alewis777 · ‎10-29-2012

HELP. I keep getting an error message when I try to play my music and a blank screen when I try to play a video. Is there a fix for this?

FrankieS · ‎05-10-2010

Hi alewis777 ,

Welcome to the Support Community!

Can you please provide the full error message you receive when playing music on your BlackBerry® Bold™ 9900 smartphone? Regarding the videos, are these videos you are streaming or are they saved on your media card? Were they recorded on the BlackBerry® Bold™ 9900 smartphone? Do you still have the same issue after removing and reinserting both your media card and your battery?

Thanks.

-FS

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alewis777 · ‎10-29-2012

Error message: Error cannot play song"name of song" It did this on the songs and videos for two days.

It was videos I had made on my phone, so I guess they were on the media card.

Now, today, everything is working fine!?!?! What do you think the problem was?

Welcome!

BlackBerry® Bold™

HELP! ERROR MESSAGE when trying to play music and blank screen on videos

Re: HELP! ERROR MESSAGE when trying to play music and blank screen on videos

Re: HELP! ERROR MESSAGE when trying to play music and blank screen on videos