04-19-2013 07:03 PM - edited 04-19-2013 07:04 PM
Hi all, sorry in advance if this problem has already been posted.
I've recently got myself a bold 9900. Everything was working fine, but I have now come across a pretty major issue which I've spent hours looking to fix on the internet but to no avail. So I decided to make an account on here to see if anyone can personally inform me with a solution. My carrier is O2 (UK) but I use the sim whilst living abroad in Czech Republic. I didn't experience this problem on my previous BB (torch).
I buy a monthly BIS data plan, and it is still active at this moment in time - This is evident from the '3G' (with the blackberry icon) or 'EDGE' that appears in the top right of my screen when the network is on.
When the network is ON - my BBM, Gmail, Fb/Twitter apps, Browser all work fine (as they should) due to my BIS.
Once I turn the network OFF, and turn the wifi ON, my BBM and Gmail stop functioning & the BB icon vanishes from the top right corner, instead of moving slightly down to accompany the wifi strength icon (which would always be the case on my previous BB).
What's even stranger, bearing in mind that the BB icon is still missing, is that my BB Facebook and Twitter apps still work fine with just the wifi ON, as does the browser... So why not BBM and Gmail?
(That prompts me to ask: I thought the BB Facebook and Twitter apps needed BIS to work?)
Anyway, once I enter the 'Wifi Network' > menu > 'Troubleshoot' > 'Wifi diagnostics', the following errors are shown:
1) UMA connection error. Status: Wireless network error
2) Blackberry infrastructure connecting error.
I have tried resending service books, that didn't make any difference.
Solved! Go to Solution.
04-19-2013 11:43 PM
04-20-2013 06:08 AM
04-20-2013 07:03 AM
04-20-2013 09:02 AM
04-20-2013 09:26 AM
Yup, I tried that yesterday (restoring wifi factory settings) to no avail. I have now restored the mobile to factory settings and I'm relieved to say that the BIS is now working on just the Wifi.
Thanks for your advice anyway.