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acheng44
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acheng44
Posts: 1
Registered: 10-15-2011
My Carrier: T-Mobile

HELP!! Lost Wedding dress pics?????

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10-15-2011 11:19 AM

I am trying to download 2 wedding-dress trip sets of pics, but my PC didn't recognize my BB, though I've downloaded pics before.

I went to the BB site to download the BB Desktop sw and now the screen is frozen and the BB itself shows 0 pics on the camera!

VERY BAD!!!

Please help fast - how can the pics be restored??????

Anne

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Forums Veteran III
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BillJ
Posts: 4,908
Registered: 01-05-2009
My Carrier: Rogers

Re: HELP!! Lost Wedding dress pics?????

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10-15-2011 10:16 PM

First things first, you have to get your PC to recognize your BlackBerry phone.  I'm assuming you were successful in downloading and installing BlackBerry Desktop Software on your PC.  If this is incorrect, from your PC's browser go to www.blackberry.com/desktop and try again, but don't have your phone plugged into your PC when doing so.

Once you have the software installed, plug your phone into your PC via USB and open the software.  If it's not recognizing your phone, follow the instructions in this article:

 

http://www.blackberry.com/btsc/KB10144

 

 

Keep us up to date on your  progress.  :smileyhappy:

- If my response has helped you, please click "Options" beside my post and mark it as solved. Clicking the "thumbs up" icon near the bottom of my response would also be appreciated.


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