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Krisska27
Posts: 1
Registered: ‎07-02-2013
My Device: Bold 9900
My Carrier: Optus

HELP ME PLEASE not receiving emails from blackerry???

I have a blackberry bold 9900 mobile i was overseas for 2months and when I returned home and I put my sim card into the mobile it come up with comfirm login to blackberry id.

I kept puttting in the correct password and it kept locking me out for 15mins . So then I clicked on forgotten password and after putting in the correct secret question password it kept saying a confirmation email will be sent to your email address with a tempoary password .  So I thought to my self great I can now change the password to a new one.

 

However It's been two days and still no confirmation email.  I have done this multiple times and nothing has changed I don't want to wipe my account because I have important things saved on it.

 

Please help me solve this issue.

 

Thanks in advance,

 

Krissy

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Elite II
prince2012
Posts: 7,960
Registered: ‎06-01-2012
My Device: Curve
My Carrier: BSNL

Re: HELP ME PLEASE not receiving emails from blackerry???

Hello Krisska27

 

Welcome to BlackBerry Support Forums

 

If we enter too many wrong password for our BlackBerry ID then it will lockout as for security pupose , In that situation we had to reset our BlackBerry ID password .

 

As you already tried to reset your BBID password  but not recieving ! So , Can you confirm if you're using your host email like xxxx@optus.blackberry.com as you're BlackBerry ID  ? If so then look at this Knowledge Base :

 

KB28111 :Unable to reset BlackBerry ID password when using a BlackBerry hosted email address.

 

Or you can call our Carrier for help with your BlackBerry ID password .

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