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New Contributor
Posts: 2
Registered: ‎05-14-2013
My Device: Bold 9900
My Carrier: Telus

HELP! My 9900 is DEAD!

Please help. My 9900 is dead, completely DEAD. Meaning, no red light comes on when you pull the battery. Nothing on the screen when you charge it, NOTHING. It is utterly dead. Even when I plug it into the computer, the computer wont recognize it because it can't make the connection.

Please, someone, anyone...help.

Retired
Posts: 4,285
Registered: ‎07-26-2010
My Device: Q10/Q5/Z10/9930/9860/9310

Re: HELP! My 9900 is DEAD!

Hey greatness10,

Welcome to the BlackBerry Support Community Forums.

 

Thanks for the question.

 

I would suggest trying a new battery in the BlackBerry Bold 9900 smartphone to see if the LED indicator can turn on.  If there is still no connection, I would suggest contacting your network service provider for repair options.

 

Let me know if you have any more questions.

 

Cheers.


-ViciousFerret


 


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New Contributor
Posts: 2
Registered: ‎05-14-2013
My Device: Bold 9900
My Carrier: Telus

Re: HELP! My 9900 is DEAD!

I've already tried it with a different battery. Any other ideas?