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New Member
Posts: 1
Registered: ‎11-02-2012
My Device: BB Bold 9900
My Carrier: Vodacom

HELP!!! My Phone just switched off and wont switch back on!!!!

My BB BOld 9900 is 3 days old!!! It has just switched off and will not switch back on, its not the battery as I have even put a new second new battery in? What's wrong with the phone???? Please Help!!!!!
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Retired
Posts: 2,283
Registered: ‎09-09-2010
My Device: BlackBerry Z10 Smartphone

Re: HELP!!! My Phone just switched off and wont switch back on!!!!

Hey Nikkis,

Welcome to the BlackBerry® Support Community Forums.

 

I would suggest to doing clean reload of the BlackBerry® device software as shown here: http://btsc.webapps.blackberry.com/btsc/KB11320, please test before restoring any data to the device.

If this resolves the issue do a selective restore of essential data (Address Book, Calendar, Task, Memos, BBM contacts etc.)
How to use BlackBerry® Desktop Software to restore data to a BlackBerry® smartphone from a backup file
http://btsc.webapps.blackberry.com/btsc/KB10339

If the issue still persists after the reload, further investigation might be required. To help further diagnose the cause, contact your wireless service provider or BlackBerry® Technical Support Services for further review and support.

Thank you

-HB

 

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