BlackBerry® Bold™

[kennybroh]

I have a new Bold on AT&T but my emails are not displaying HTML properly.  I'm just seeing the text.  

I can't find any place in the setup where HTML email is activated, although I know it must be there.  Can anyone give me some ideas?

Thanks 

[JSanders Resident Expert]

Message folder > Menu > Options > Email Settings > Enable HTML Email = YES

Download Images Auto =  Yes

[rooney77]

I'm having the same problem with mine. I checked the menu options you list but I'm still not able to see any pictures in my html email messages.

[kennybroh]

The problem is when I go to Menu/Options all I see are General Options, Email Reconciiation and Spell Check.  Something isn't turned on.

[RBarsalou]

I am having the same issue about manually setting "get plain text" ,  did someone have the solution. thanks

[JSanders Resident Expert]

Who is your carrier and where are you located geographically?

[RBarsalou]

AT&T - Arkansas

[JSanders Resident Expert]

Well ATT is on BIS 2.5, and of course your Bold is on OS 4.6, so you shouldn't have any issues getting HTML email.

[RBarsalou]

I had to reset my email from the Blackberry login site to get the menu to show: enable HTML email. Believe it or not but it didn't show on the screen as you have below until i reset my email. thanks

Message folder > Menu > Options > Email Settings > Enable HTML Email = YES

Download Images Auto =  Yes

[constv]

I have a couple of questions.

1) I have the "Enable HTML Email" option available only for a couple of my email accounts: the hotmail and gmail accounts. The other accounts (selectable through the "Message Services" field in "Email Settings" ) don't even display this option. Does anyone have any idea why?

2) The only way I can get an email (any incoming email regardless of the account) in a readable form is when it comes as plain text or when I enforce viewing it as plain text. HTML always is misinterpreted and I see HTML tags rendered as text in the email body. For example, the HTML's "new line" tag makes it into the body of the email is "br" without the tag brackets. In other words, it seems the email reader improperly escapes XML/HTML tags and treats them as part of the email text instead of tags. Every HTML-formatted email body starts with:

!DOCTYPE html PUBLIC... etc. with the rest of HTML code and CSS following mixed with the actual message text. The only way to make it readable is to reload the message as plain text.

It seems like a software bug. Is there something that can be done to fix this on the device side?

The device/OS info: Blackberry 9000 v4.6.0.167 (Platform 4.0.0.157)

Provider: AT&T

Thanks for your help!

Message Edited by constv on 11-06-2008 01:58 PM