BlackBerry® Bold™

[kennybroh]

I've got some good news.  When I called RIM technical support about this on Saturday and they told me the Enterprise Professional version did not support HTML I insisted that the rep escalate this to his supervisor on the theory that it made absolutely no sense to provide essentially a free version of Enterprise Server for individuals or small business that basically crippled one of the more significant features of the Bold (or the Storm for that matter.)  He said he would do that on Monday.

Late Monday I got an email from him saying he had not forgotten me and would get back to me today.  I did get a call today, and he informed me that everyone he spoke to agreed that they would be asking for trouble and negative reactions if they didn't address this issue.  While he could not give me a date for a service pack release he made it quite clear that it was a priority and would be addressed.

So I'm pleased to report that RIM was very responsive and intends to fix this issue.

[mevans1973]

Ok... I am with you on this one. If you are going to say that the "free version" does all the same things then it should. I would also like to follow this thread. I work in an office of windows and iphone users and when i came on board I swore by the blackberry. I used to have (old job) the $5000 bes server but this office just can't afford to do it for one person. So I have scowered the google world looking for a way to activate my html (windows email been doing it for years) and saw this thread. So please post what you find out when you find out. I am dieing here and frankly look like and @55 for bragging on my BB device and all it can do but no html email... come-on. FIX IT.

[JSanders Resident Expert]

I am not a BES expert, but you will need BES 4.1.6 for HTML views on your BB, and OS 4.5 as well.

[kennybroh]

No, that's what I am saying.  They are going to patch the Professional Version, which is a free download for one user, so it supports HTML.

[dliew888]

Hello Anyone

I have the same problem on my Blackberry Bold too. Despite of I have enabled HTML in the email settings, there is still problem on the display whenever emails are download in all my emails account.

The emails are display in HTML codes and is very frustrating. I have contacted my local phone service providers and they cannot offer any solutions.

Solutions anyone?????

Denny

[kennybroh]

Read this thread.  A solution is coming.  HTML emil works fine for any email service handled through the Internet Mail server.  It is only mail coming through Microsoft Exchange that has problems, and RIM will be releasing a correction.

[wankeled]

BUMP!

Any resolution to this? I am also missing the option to view HTML/Rich Text emails (with Rogers)

[OzBBerry42]

Hi,

I know that HTML emails are only available on handsets that have 4.5 OS or above.

The BES, if you are connecting to one (which it appears you are not) has to be a certain version too,   4.21 SP6 is the only one that supports Rich Content emails.

There is an IT policy that the BES needs toi set to ENABLE HTML emails!!!

So by default, this means that the BES (and all previous BES versions) do NOT enable HTML or Rich content emails!

So remember to ensure your Handset has 4.5+ (Bold's should have 4.60 at least so this should be ok...) and make sure that if you've connected to a BES that the BES has that IT policy enabled.

Just a few helpful pointers!

[kennybroh]

The problem is that html email is not supported in the free version of BES.  According to RIM support, the intention is to support it in (hopefully) the next release, but they do not know when that will be.