12-02-2012 12:04 PM
Plz my bbm isn't working only if it's on wifi how can I fix it?
Hi and Welcome to the Community!!
With your WiFi radio OFF and a strong signal to your carrier network, I suggest the following steps, in order, even if they seem redundant to what you have already tried (steps 1 and 2 each should result in a message coming to your BB...please wait for that before proceeding to the next step):
1) Register HRT
2) Resend Service Books
3) Batt Pull Reboot
Hopefully that will get things going again for you! If not, then should contact your mobile service provider for formal support.