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BlackBerry® Bold™

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New Member
roundvsquare
Posts: 2
Registered: ‎04-17-2012
My Device: Bold 9900
My Carrier: Not sure
Accepted Solution

Help! How do I Reset the Wifi Password?

Hi there - just got a Blackberry Bold today, but when trying to connect to my home wi-fi network, I mistyped the password.  When I try to connect to the wi-fi, I get a message telling me that the "Connection failed due to incorrect network credentials. Verify saved network's security settings".  I'm assuming this is because the password I entered was incorrect, but it doesn't give me the opportunity to re-enter it.  I've been exploring menus, but can't find how to start again and reset this.  Can anyone help??

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Hall of Famer II
sdgardne
Posts: 47,026
Registered: ‎11-28-2008
My Device: Z30, Z10 & Q10 (10.2.1.3247), Playbook (2.1.0.1526)
My Carrier: TMobile USA

Re: Help! How do I Reset the Wifi Password?

Hi and Welcome to the community!

I can't tell what OS you are on, and these instructions change greatly based on OS level. But, if you are on 7.x (and maybe even 6.0), do this:
Homescreen > Options > Networks and Connections > WiFi Network > press the Menu key > Select Saved WiFi Networks > edit the network in question

You can also delete the saved network and then start over.

Good luck!

Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
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PIN: C0001B7B4   Display/Scan Bar Code
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New Member
roundvsquare
Posts: 2
Registered: ‎04-17-2012
My Device: Bold 9900
My Carrier: Not sure

Re: Help! How do I Reset the Wifi Password?

Brilliant!  Worked a treat - now up and running!  Thanks.

 

(I'm sure I'll be back...)

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Hall of Famer II
sdgardne
Posts: 47,026
Registered: ‎11-28-2008
My Device: Z30, Z10 & Q10 (10.2.1.3247), Playbook (2.1.0.1526)
My Carrier: TMobile USA

Re: Help! How do I Reset the Wifi Password?

You are most welcome...and welcome back at any time! Cheers!

Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
Join our BBM Channels
BSCF General Channel
PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA   Display/Scan Bar Code
Please use plain text.