04-13-2013 03:46 AM
My 9900 doesn't work now since last OS update. In the end of the update, it showed that "A fatal error has occurred while updating your device's software. Please try again.
Module incompatible. [J:0x00000011]
The update file "net_rim_crypto.cod" for application "BlackBerry Crypto Library" is not compatible with the version of the application that is installed on your device. Delete the application from your device, and then re-install the application. Warning: If you delete an application from your device, you also delete any device data that is associated with the application."
Anyone can help? Thanks!
Solved! Go to Solution.
04-13-2013 07:36 AM
Welcome to BlackBerry Support Forums
I suggest starting all over again , for help you can refer to this Article How To Reload Your Operating System .
Try it and let us know.
04-13-2013 10:20 AM
Thanks for your suggestion. Before rebooting the system, I need to decide the suitable OS and download it. But I'm not sure who is the original service provider of my BB. Do you know any clue, such as IMEI or anything else, to figure out information about the service provider please? Thanks!
04-13-2013 11:33 AM
It should have worked , but still if you're getting the same error then you have to use some 3rd party software to completely wipe your device .and load the OS back.
Please try those steps , I hope it will help :
1.Locate your Carrier and Download the OS you desire from here BlackBerry Software Download Site
2. Now Double Click on the file that you Downloaded to Install it on your PC
3. Download and install the latest BlackBerry desktop software from here BlackBerry desktop software
4.Search your C: drive for Vendor.xml and delete them, there may be one or two vendor.xml ( On your Pc change your folders option to show hidden files/folders ) :
5. Use BBSAK from http://bbsak.org/ and wipe the device then after you get the error 507 ( no OS ) then proceed to next step.
6. Go to C:\Program Files\Common Files\Research In Motion\AppLoader. (For 64-bit Vista or Windows 7, the path will be C: > Program Files x86 > Common Files > Research In Motion > AppLoader) double click Loader.exe.
Upgrade will continue then After Installation of New OS restore your backup using BlackBerry desktop
So try it and let us know if you feel any problem.
04-13-2013 12:25 PM
Thanks for your patience.
I did excatly what you said but failed again. But there's one good thing that I found I can flash OS7.0 into the device. But for 7.1, not possible as the mentioned problem.
Is it necessary to update to 7.1 then?
04-13-2013 12:52 PM
04-14-2013 12:35 AM
I fixed it finally. Actually I mapped out the problem by all day thinking. To be short, I made it by changing to another PC with no BB Desktop installed before, then install everything and the problem solved.
The reason probably is that too many OSs in my PC. I used 8700, 9000, 9780, 9788 and 9900, and always update by the same BB Desktop. After analysis system files in my device, I found the version of the "net_rim_crypto.cod" is 5.0 while all the others are 7.1. So I guess there must be a wrong OS mixtures in the BB Desktop. Although I don't know how to find it, I believe changing a brand new PC to redo everything will work. And it did.
Thanks for your support, really inspiring and supportive!
04-14-2013 01:14 PM
Nice research and Its good to hear that you're able to fix your device
We should only install one device OS at a time in our PC or else it will be a mixture of OS . On your PC go to Control panel > Add or remove Programm or Uninstall a program then locate and we should remove any additional BlackBerry Device Software from our PC.
But I am glad you're able to figure it out.