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Contributor
AWASTHC
Posts: 14
Registered: ‎12-17-2012
My Device: Unlocked Verizon - Blackberry Bold 9930

Help : My Bold 9930 seems to be possessed

Hi, I am using a month old unlocked Blackberry bold 9930 from Verizon. My current service provider is Vodafone IN (India).

 

My Bold 9930 has started periodically scrolling down uncontrollably. Even if nothing is touching the screen or the trackpad. I have done battery pull but it doesn't stop it for long.

 

Also it some times it freezes and the trackpad stops responding at all. To resolve this I have to a battery pull again.

Is my trackpad broken/loose/possessed? Could it be caused by my OEM leather pouch being too tight? My phone is less than 1 month old and has had no other issues.

 

Some details -

 

Vendor Id - 105
Platform - 5.1.0.429
App Version - 7.1.0.580 (1737)

 

Please help.

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New Contributor
markharris103
Posts: 3
Registered: ‎12-17-2012
My Device: Blackberry Bold 9790

Re: Help : My Bold 9930 seems to be possessed

I Have Had This Issuse Before On A Curve 8520 Where I Would Scroll Down And It Would Scroll Up Or Scroll Down It Would Go Up, And It Would Shoot Down Low And Not Respond. Replacing The Track Pad Should Cure Your Issues.

Kind Regards

Mark

Blackberry User

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Contributor
AWASTHC
Posts: 14
Registered: ‎12-17-2012
My Device: Unlocked Verizon - Blackberry Bold 9930

Re: Help : My Bold 9930 seems to be possessed

Is there no other way other than to replace my trackpad ? Is there a possiblity of a bug in the OS ?

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Forums Veteran II
Wolf359
Posts: 3,377
Registered: ‎12-29-2011
My Device: Z30 / Playbook

Re: Help : My Bold 9930 seems to be possessed

I recommend you take it to an authorized repair shop.  i think its a hradware issue, but to be sure, the repair shop can resolve this for you.  You cna also check with your carrier for support options.

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Contributor
AWASTHC
Posts: 14
Registered: ‎12-17-2012
My Device: Unlocked Verizon - Blackberry Bold 9930

Re: Help : My Bold 9930 seems to be possessed

How much does a Bold 9930 trackpad cost ? Do I have to buy it along with the keypad or would I be able to get it seperately ??

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Forums Veteran II
Wolf359
Posts: 3,377
Registered: ‎12-29-2011
My Device: Z30 / Playbook

Re: Help : My Bold 9930 seems to be possessed

I did a quick search and found one for 8 dollars, but if you aren't comfortable with taking your phone apart, I highly recommend you take it an authorized repair shop and they can get you pricing options, etc

________________________________________________________________
Please click the Thumbs Up icon if this comment has helped you!
If your issue is resolved, please click the solution button on the resolution! :Balloon:
Every BlackBerry should have BlackBerry Protect, get it now! | Follow me on Twitter | Bring Back BBM Music!
________________________________________________________________
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