BlackBerry® Bold™

[helpmeep]

Hey everyone, So I have a bit of a problem with blackberry messenger.

I am currently overseas, and left my sim inside my phone and turned the mobile connection option off, and only left wireless on. My blackberry messenger was working perfectly on wifi.

However, I was corresponding with my phone provider and I told them to switch my number back to prepaid as I will be overseas for a couple of months. That took place this morning and I'm assuming around the same time blackberry messenger stopped working as well.

I am able to browse using the bb browser, however messages are not being delivered (a tick appears but no D(elivered) sign) and I am not receiving messages either.

Now I don't understand how them switching my sim to prepaid makes a difference? It was not like I was on roaming or even using the phone for the mobile network option. I checked the host table routing and the numbers are present. This is what it looks like:

GPRS AU (505) [5050030]

Wi-Fi [60]

GPRS AU (505) [5050030]

GPRS AU (505) [5050030]

GPRS AU (505) [5050030]

I don't understand what the issue is. Could anyone here please help me with this?

Thank you

[JSanders Resident Expert]

I don't know who your "home" service provider is, but very few provide BlackBerry data services on a pre-paid SIM. So, basically, when your SIM changed from contract to pre-paid, you lost access to the BlackBerry Data plan on your contract account. No BBM, no email, etc.

Yes, your Hotpot browser will work via any WiFi connection, but that's about it.

[helpmeep]

How does the sim even understand that it has switched from contract to prepaid as I wasn't even using the sim's properties or connections. I had turned connections off? That's the bit that's baffling me the most. And it's not like it finds the connection here when I switch it off it says SOS. So how did it figure out that it was on prepaid? So confused.

[JRab]

hey helpmeep,

your sim doesnt decide whether or not you have a bb data connection or not. by calling your provider and asking them to switch your plan, they took off your bb data plan as a result. therefore because on their end they shifted your plans, you will not get any blackberry data until they re-enable your data services. if you want your BB data to go back online you need to call your provider and see what your options are with the pre-paid plan they put you on. hope that helps. good luck!

[helpmeep]

Thanks so much guys

but i still cant understand how my phone knew that it no longer had a data plan when it wasnt even connected to ANY network, and showed the SOS sign, so i'd expect it to have the same properties as when I left australia, as long as i did not take the sim out of the phone.

Anyway I guess these are technological issues I cannot get my head around, haha.

[JRab · Accepted solution]

hey,

dont sweat it! things are complex all around! your blackberry data plan is tied to you in two ways. one through your carrier and two through your PIN on your bb. so when you initally were able to receive your BBM messages your PIN was still active for the BB data plan but after you took it off via the phone call your PIN was disabled for any data plan. hope that helps!

[helpmeep]

Thank you, that makes sense

[Khadiza]

Hi,
I got my blackberry in the US and tmobile is my carrier. However, I am on vacation in England and have gotten a tmobile uk sim. My ubersocial, my email and my browser are working, but my twitter for blackberry hardly ever refreshes and I have to keep signing in and out. The problem I am more concerend about is my bbm. Since I got the tmobile uk sim, I can receive messages from only contacts who are in the UK but everyone anywhere else is unable to message me. An 'x' appears when they try to message me. When I message them, it shows the 'D' and actually delivers to them, but they cannot reply. I have called both my career in America and in the UK and both have not been able to resolve my problem. I need help ASAP. Thanks.

[JSanders Resident Expert]

You carrier in the US has nothing to do with this now, as long as you now have a TmobileUK SIM card in it.

It's odd that only UK friends can message you on BBM.

Have you rebooted the device (powered on, remove the battery for a minute)?

[Khadiza]

I have rebooted more than 10 times and deleted and reinstalled the app more than 5 times as well.