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BlackBerry® Bold™

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Mick577
Posts: 1
Registered: ‎12-16-2012
My Device: Blackberry bold 9900
Accepted Solution

Help required

I have just completed an update and now my blackberry and now the screen is black and white the message untaught exception:cannot find image: search_browser_web.  I have pulled the battery etc but no change.  On the screen there is 416 - 5 displayed at the top.  Any advise appreciated

Elite II
BillJ
Posts: 8,978
Registered: ‎01-05-2009
My Device: BlackBerry Z30

Re: Help required

Something obviously went wonky with the update.  I'd recommend reloading the same OS you just loaded.  Many times, reloading the OS (even the same one you're currently running) will resolve the issue.

 

 

Keep us up to date on your progress.  :smileyhappy:


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JSanders
Posts: 86,557
Likes: 23,196
Solutions: 5,992
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: Help required

I agree with BillJ.

 

You may also want to FIRST wipe the device with BBSAK.

 

For BBSAK, here is the link: http://bbsak.org/




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