BlackBerry® Bold™

[Alimay]

Hi. I can't open any email attachments on my 9900. I have followed the online advice but it just keeps saying "more request cannot be completed? Service book info not found". I have sent the service books but still no good. Can any help? Thank ou in advance!

[JSanders Resident Expert]

Have you rebooted the device since you sent the service books?

Do a simple reboot on the BlackBerry in this manner: With the BlackBerry device POWERED ON, remove the battery for a minute, and then reinsert the battery to reboot.

[Alimay]

Hi. Yeah I rebooted it but still no good. I think I may just have to go to the Vodafone shop and get someone to sort it out as I have tried everything I think It would appear I may need an attachment opening app?

[JSanders Resident Expert]

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Alimay wrote:
It would appear I may need an attachment opening app?

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No, there's no such thing.

There IS the BlackBerry Attachment Service which is enabled by a Service Book entry.

Tell me this... what file types are you not able to open or download?

[Alimay]

Any and all types. Nothing will open at all. I have connected to Blackberry desktop manager and followed the instructions but still no good.

[JSanders Resident Expert]

Any and all.. specifically?

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Alimay wrote:
I have connected to Blackberry desktop manager and followed the instructions but still no good.

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Followed instructions to do what?

We really need specific answer and information to help you. The fix for this shouldn't be so hard, and I will be very specific about what to do, if you will play along.

[Alimay]

Anything that is attached to an email. I have tried to open PDF, word docs, excel docs and nothing will open as it always displays the message I mentioned earlier.

[JSanders Resident Expert]

Followed instructions to do what?

[JSanders Resident Expert]

And , is this a personal email setup of your own, or a corporate BES enterprise email account?

[Alimay]

It is my work email account that I set up myself when I got the phone. It has never been a problem with any BB I have had before. I am not all that great with the tech side but I have never had an issue. Ever since I swapped to the 9900 I have been unable to get the same functionality. I am certain it is something I am doing but I have rebooted after sending service books twice and I have attempted to download the BB attachent thingy but hat was not even available when I opened the desktop manager. I don't think I even have it so this may be the problem?