Welcome to the official BlackBerry Support Community Forums.

This is your resource to discuss support topics with your peers, and learn from each other.

inside custom component

BlackBerry® Bold™

New Member
Posts: 1
Registered: ‎09-10-2012
My Device: bold 9790

Help with blackberry protect i need to find my phone.

hello everyone.


i recently lost my blackberry and i had blackberry protect instailled on it, but when i go to the site i cannot locate or lock it, it tells me that its offline i just invited the person on my other phone and they had accepted so he is using my phone, but now i dont know what to say to him so i can be able to find my phone does anyone have any ideas how i get my phone back from this thief?Smiley Sad

Hall of Famer II
Posts: 54,935
Registered: ‎11-28-2008
My Device: Z10/Z30/Q10 (, Playbook (
My Carrier: TMobile USA

Re: Help with blackberry protect i need to find my phone.

Hi and Welcome to the Community!


Please review this helpful thread:

Please further recognize that the device itself is a mere commodity...but the data on the device, that is priceless, especially to those who specialize in identity theft. If you had no device lock password on your BB, then your first priority should be getting your data wiped...you may have to spend a lot of time monitoring the BB Protect site for an opportunity to execute that action.


Good luck!

Occam's Razor nearly always applies when troubleshooting technology issues!

New to the Community? click here and also here. Please click here for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions. If anyone has been helpful to you, please show your appreciation by clicking the button.