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BlackBerry® Bold™

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New Contributor
alisnaiper
Posts: 2
Registered: ‎07-16-2013
My Device: bold 9780
Accepted Solution

Help

Hi I using Normally my BlackBerry Bold 9780 phone in Turkey but now I am in Iran for working mission, and I am also in Iran a long time. I can not connect to the internet via SIM card provider service. There is only through wireless connection and any service, it does not work and I am not even able to connect and update the BlackBerry protect How will you help me?
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Elite II
prince2012
Posts: 7,969
Registered: ‎06-01-2012
My Device: Curve

Re: Help

Hello alisnaiper

 

Welcome to BlackBerry Support Forums

 

Currently if you're in a roaming Network then you need to call your Carrier Turkcell to know about there Roaming partner in Iran , If current service provider in Iran do not support BlackBerry Service then you cannot use those BlackBerry Application .

 

So call your Carrier Turkcell. 

 

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New Contributor
alisnaiper
Posts: 2
Registered: ‎07-16-2013
My Device: bold 9780

Re: Help

Thank you very much for your answer, but unfortunately I had to use Irancell line in Iran  but do you have any solution for it?

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Elite II
prince2012
Posts: 7,969
Registered: ‎06-01-2012
My Device: Curve

Re: Help

Hi there,

 

Well .. if you're using Irancell as your present Carrier then please give a call to them and re-confirm if they support BlackBerry Service . If your present Carrier do not support BlackBerry Services then there is no other way to use those applications or features .

 

So , please call Irancell to know further .

 

Thanks.

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