11-18-2011 08:09 AM - last edited on 11-18-2011 08:16 AM by LiamB
first of all I'm sorry if such topic already exists.. nevertheless I'm way too frustrated to look for it
Now to the problem:
I got BB 9900 Bold PIN - it is not branded and not from my country.
It seems to be unlocked - I tried Options/Advanced Settings/SIM Card with MEPD and all is Disabled.
In my company we use BES services and I never had problems before... (had 8310 and 9700 before)
With this new phone wireless Activation doesn't work!!!
I was trying every possible way but all lead me to HRT which is empty - thus I guess the device is not able to be identified over wireless network.
My Carrier is T-Mobile and I'm 100% sure I got Blackberry Dataplan active! I already contacted them and got response that since the device was not bought from them, they are unable to help me. Also they see last device registered as 8310...
My question is where is my HRT request going - since I see that request was sent, though I get no answering mail? What should I do to be able to register in T-Mobile SK (Slovakia) network and get correct HRT?
If I put my SIM to my old 8310 - I can activate on BES without problem - since HRT is already there...
I tried firmware upgrade and downgrade... wiping, battery pull... still the same thing...
Thank you for your help,
11-23-2011 11:34 AM
12-22-2011 08:54 AM
little update (not solved just yet):
after googling and more googling I came accross a similar situation like mine... here is the link:
I would point out this part:
„Talk to your carrier to make sure that the IMEI of your BB is allowed on their network. Sometimes carriers only allow IMEIs of their own branded phones to use data service and your new BBs IMEI may need to be added manually for BIS/data to work.“
which solved problem for BBlove1:
„Hi guys i'm happy to let u all know that the problem has been solved...now i can use BIS from my chosen network provider on my bb device. many thanks to all of you that wrote in to give your advice and a special thanks to Chrisbc whose advice was what led to the solution . though it took more than 4week to resolve this issue it was worth the wait!!!! thanks guys.“
So I decided to use the similar approach... I called my carrier hotline and asked for contact for Line Manager. We had a disscussion regarding this issue and I sent him all my details:
He told me that it will take some time since 3rd parties and RIM itself must be involved. (it took almost 4 weeks) He called me and told me that the situation is puzzeling - since they got confirmation from RIM that my device is ok and not blocked in whatever way... and asked me to send him the device - to diagnose and test (including complete wipe, flashing their own firmware...etc.) which I did 2 days ago...
I'm pretty curious how that will turn out - he also told me that it is not possible to add manually device to BIS/BES data network.
As soon as I'll have more information I'll update...
12-22-2011 09:43 AM
01-05-2012 06:13 AM
thanx for update, unfortunatelly my carrier was not able to solve this... did you contact your carrier or RIM itself? Can you give me contact?
01-07-2012 12:04 PM
01-27-2013 07:27 AM
01-27-2013 12:53 PM
i have similar issues with my blackberry bold 9900 only mine has been working since i bought it brand new.really dont know how to contact RIM n my carrier isnt helping since i didnt buy the phone from them.the phone is almost a year old.please any form of help will be appreciated
I am confused...your BB is or is not working? You have said both, so I am confused...
As for contacting RIM, well for free you cannot. RIM provides no front-line support to anyone for anything. All support starts with the mobile service providers, the authorized places of purchase, or authorized service centers -- all who can escalate to RIM for cases that need such. But end users have no free method to seek anything directly from RIM. Such is the nature of all contracts to which all parties are bound.
There is something called incident support, but it costs to just ask the initial question, since you are bypassing the contract you signed upon purchase. If you wish to investigate that, you can review it here:
01-28-2013 07:32 PM