BlackBerry® Bold™

[ladyviruz15]

thank you. sorry i din't see your first reply.

[jherwynne]

Good day!

I'm searching all over places and found this.

I can't register to BIS though my wireless carier says that the mobile #/SIM I'm using is already registered for a BB plan.

When I check the host routing table, it's empty.

I don't know what to do from this point.

I hope you can help me on this as well.

Thanks in advance.

[sdgardne]

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jherwynne wrote:

Good day!

I'm searching all over places and found this.

I can't register to BIS though my wireless carier says that the mobile #/SIM I'm using is already registered for a BB plan.

When I check the host routing table, it's empty.

I don't know what to do from this point.

I hope you can help me on this as well.

Thanks in advance.

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Hi and Welcome to the Community!

I can think of a few reasons, and they are all already discussed above in this thread...I'll recap a little for you:

• If the PIN is registered to a BIS plan on a different carrier, then that carrier must release it before yours can create one for you. Typically, they will only accept that "release" request from the actual account holder...so if that's not you, then you may well be stuck.
• If your HRT is empty, have you done what is recommended above for populating it? I can't tell from your post...
• Does your carrier natively support your specific BB Model? You can check via the official download portal...but if they do not, then you may have significant challenges getting it to work on their network.
• http://us.blackberry.com/support/apps-and-software/desktop-and-device-download-sites.html
• What further did your carrier say? After all, they are your SOLE SOURCE for any formal support on this issue...only they can escalate your case into BlackBerry if enhanced support is needed...no one here can do that (unless you are lucky enough for one of the formal BB folks here to respond to you).

Good luck and let us know!

[jherwynne]

I got a sprint branded bold 9650 unlocked. I wipe data upon getting it. Inserted my SIM and registered for a BB service. Unfortunately, it did work. Anyway I can populate the hrt by myself?

[sdgardne]

I suggest the following steps, in order, even if they seem redundant to what you have already tried (steps 1 and 2 each should result in a message coming to your BB...please wait for that before proceeding to the next step):

1) Register HRT

• KB00510 How to register a BlackBerry smartphone with the wireless network
• Please wait for one "registration" message to arrive to your Messages app

2) Delete and Resend Service Books

• KB05000Delete the service book for the BlackBerry Internet Service email account from the BlackBerry smartphone
• If you have no CMIME entry, then skip the deletion
• KB02830 Send the service books for the BlackBerry Internet Service
• Please wait for "Activation" Messages, one per already configured email account, to arrive in your Messages. If you have no already configured email accounts, please wait 1 hour.

3) Batt Pull Reboot

• With power ON, remove the back cover and pull out the battery. Wait about a minute then replace the battery and cover. Power up and wait patiently through the long reboot -- ~5 minutes. See if things have returned to good operation. Like all computing devices, BB's suffer from memory leaks and such...with a hard reboot being the best cure.

Hopefully that will get things going again for you! If not, then you should contact your mobile service provider for formal support and to see if they can tell you why this is not working for you.

Good luck!

[jherwynne]

I found the answer to the question.

In terms of Blackberry service (for those people living in the Philippines), better use Globe.  They have a way to restore HRT by just sending a text message to have it pushed to your phone.

In my case, I sent BBMAX 50 to 8888 and it pushed the HRT to my phone, as well as registered me for 1 day of unlijmited browsing and BB services (social, email and messenger).

Smart, on the other hand, didn't know what I'm talking about when I mentioned HRT nor Host Routing Table.

[samirajunaid]

Hi,

I have a Tour 9360 that I brought with me to India last year hoping to use the SIM/Gsm compatibility function, and stay in touch the family back in the US. My first service provider (vodafone) happily sent me servic books and my phone registered itself with no trouble. My second service provider (tata docomo) gave me a hard time, but i did a wipe and toyed around with my phone and finally got it to work. Everything was fine. Until last week. 

Last week i tried to create a password for my phone, and although it is one I use for other purposes too, somhow the phone got locked and my password would not get accepted. I was forced to do a wipe (and a scrub!), and when it came back to life, everything was gone. I don't care about the contacts because those were backed up. However, in 'setup' the only email option that exists now is for an enterprise account. Unsurprisingly, the Host Routing Table is empty, and it will register afresh either. The network never goes to EDGE, and usually stuck at 'edge', and sometimes go to GSM, eve. And finally, I have been unable to send service books to my phone using tata docomo's BIS website. I have checked, there are no security policies from the OLD provider/server, but when I did the wipe, I did get an email from Sprint (the guys who first provided the phone, but the associated number/account was closed). 

I have a sinking feeling this is a lost case, but if you think not, I will be eagerly awaiting your reply.

Fingers crossed,

Samira

Removed personal information to comply withCommunity GuidelinesandTerms and Conditions of Use.

[sdgardne]

Hi and Welcome to the Community!

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samirajunaid wrote:

My second service provider (tata docomo) gave me a hard time, but i did a wipe and toyed around with my phone and finally got it to work. Everything was fine. Until last week. 

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After a WIPE, all of the tricks that were done to get it to work are wiped out. You must do those tricks again now that the device has been wiped. I have no way to know what those tricks were...you need to go back to whoever got it to work and do all of that over again.

Good luck!

[samirajunaid]

But can you tell from my IMEI number and PIN if there are any other reasons why this is happening? If not, I shall continue with my half-an-hour a day investment routine to cracking this berry! Being a bit geeky, I can sometimes get carried away and lose track of time!

Thanks again btw, that was really prompt...

[sdgardne]

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samirajunaid wrote:

But can you tell from my IMEI number and PIN if there are any other reasons why this is happening?

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Exactly how would you propose I do that? The only people who have access to systems to do such an investigation are employees of BlackBerry as well as the carriers -- of which I am neither. Perhaps you misunderstand what these forums are? These are not anything to do with any formal support from BlackBerry. Rather, these are a user-to-user community of volunteers who try and help each other out. As such, I'm just another user like you...I have no access to any systems to do anything formal at all. To have that looked into, you must work with your mobile service provider as they do have such system access.

Good luck!