02-19-2013 02:57 AM
I would like to apologize if i put this post in the wrong thread.
So here is the issue. I sent a request to my carrier to upgrade several SIM's to have the Blackberry service added to them. I specifically asked for them to ensure that the SIM's were set to BES and not BIS. The first SIM i try to register with the network does the following to me. The phone, before i register it with the BES server can make phone calls and surf the internet. Once i sync the phone with the enterprise server and i go back outside to verify that it will send and receive these emails, i attempt to check the internet and it says that service is not available. I have 3G (yes capitol) service and i can make phone calls. The host routing table is empty and when i try to register the phone it simply says "message sent" but i never receives the routes. I wiped the phone and repeated the steps with the same result. I contaced the carrier because all of the googling i did pointed to the carrier but they swear the correct plan is attached. Please if anyone can assist me it would be greatly appreciated.
Solved! Go to Solution.
02-19-2013 11:28 AM
02-19-2013 10:16 PM
Thank you for the response. It occured to me just this morning before i read your post that i should attempt to populate the HRT before i synced it with the server. I greatly appreciate the response and will follow your advice
02-20-2013 09:24 AM
Oh! From your first post, I thought you'd actually done that already! You queued the HRT message, but just had not yet received the requisite response. Or did I misread?
02-20-2013 10:06 PM
I had qued after i had sucessfully synced it with the BES. I thought that since the web browsing worked before i synced it that maybe it would populate pre-sync. I did try that with not luck however, i did contact the liason for the carrier and they said they resolved the issue. I have been unable to verify it as of yet but i will do so as soon as i can. I will also update the post to inform you as to what happened.
02-21-2013 09:07 AM
03-05-2013 10:22 PM
So basically after telling my liaison with the carrier that it had to be the carrier, they found the solution. They gave me some vague answer about how difficult it was to set the SIM up properly for a BlackBerry and that once they set it up properly that it was good. I appreciate you pointed me in the right direction.