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Hall of Famer II
sdgardne
Posts: 47,704
Registered: ‎11-28-2008
My Device: Z30, Z10 & Q10 (10.2.2.1531), Playbook (2.1.0.1526)
My Carrier: TMobile USA

How To Backup Your BlackBerry

[ Edited ]

The following process is recommended for all "Personal" BlackBerry device users so as to best protect the priceless data you have contained on your BlackBerry device.

 


 

Exceptions for BES/BES-X (etc.) Users: For Corporate/BES (BlackBerry Enterprise Solution), BES-X (BES Express), or other non "Personal" users, please work with your BES/Server admins concerning the exceptions to this process that apply to you. For example, BlackBerry Protect does not work for BES users, and your BES (by default) does back up much of your BlackBerry device to the BES server for you, which may reduce the steps you need to take below.

 


Daily

 

If you have an adequate data plan from your mobile service provider, configure BlackBerry Protect to automatically backup all that it can (to "the cloud"), preferring WiFi if carrier data network consumption is an issue for you (e.g., limited data plans):

  • KB25062 How to use BlackBerry Protect to back up data on a BlackBerry smartphone
  • Inside BlackBerry Help Blog article about BlackBerry Protect
  • KB25065 Unable to use BlackBerry Protect when the BlackBerry smartphone is active on a BlackBerry Enterprise Server

Weekly

 

  1. If you are not on BBM7, conduct an on-device Backup of your BBM Contacts to either Device or Media Card Memory:
    • KB20554 How to back up and restore the BlackBerry Messenger contact list
  2. Via Mass Storage Mode (which allows you to treat your BlackBerry device as a USB storage device on your computer), copy the entire contents of your Device and Media Card Memory areas to your computer:
    • KB11879 What is mass storage mode
    • KB13564 How to enable or disable mass storage mode on the BlackBerry smartphone.
    • KB29523 How to manually transfer files between a BlackBerry smartphone and a Windows computer
    • KB11850 How to manually transfer files between a BlackBerry smartphone and a Macintosh computer
    • Note that if you have Content Protection/Encryption active, the files you copy to your computer may only be usable on the original BlackBerry device on which the encryption was enabled...neither your computer nor a different BlackBerry device may be able to use these files.
  3. Using the Desktop Software, conduct a full backup of your BlackBerry device to your computer:
    • The Desktop Software is available via this link
    • KB12487 How to back up BlackBerry smartphone data using BlackBerry Desktop Software for Windows
    • KB18776 Back up and restore BlackBerry smartphone data on a Mac computer using BlackBerry Desktop Software
    • KB03974 BlackBerry smartphone database list
    • Be sure to take careful note of the folder, on your computer, into which the backup file is stored
    • Note that the backup file (either .BBB or .IPD, depending on the version of the Desktop Software you use) is of a proprietary format, intended solely to be used as the source of restore to a BlackBerry device...there are, however, 3rd party apps that can parse and present the file to you, on your computer, in "human readable" format.
  4. Make sure 100% that you know your BlackBerry ID / AppWorld credentials, including any case sensitivity, special characters, etc. If your BlackBerry ID is associated to an email account that you can only access via your BlackBerry device, this would be a good time to change that...if needed, these password reset emails ARE NOT delivered to the BlackBerry device under any circumstances:
    • KB32514 How to change or update a BlackBerry ID username on a BlackBerry smartphone
  5. Make/update a manual inventory of all apps you have obtained from other than AppWorld, including source code (e.g., URLs, ALX files, etc.) and any license or activation keys required. AppWorld retains the ability to reinstall all of your AppWorld acquired apps, but there is no way to know if your other app sources do the same.

Notes

 

This process is intended (for non-BES users) to be used in its entirety; using only subsets of the process will increase your risk factors. For example, BlackBerry Protect only backs up a subset of the databases from a BlackBerry device. Hence, also conducting the weekly full backup provides you with the best protection for all of your data.

 

If you also are using a desktop organizer app (e.g., Outlook), then you further can configure an additional layer of data protection by synchronizing between your BlackBerry device and your desktop organizer.

  • KB12268 Synchronization support for BlackBerry Desktop Software for Windows
  • KB03315 How to setup organizer data synchronization using BlackBerry Desktop Software
  • KB19148 How to synchronize organizer data in Microsoft Office for Mac between the BlackBerry smartphone and a Mac computer using BlackBerry Desktop Software

There is an old saying:

  • There are two kinds of computing device users -- those who have lost data, and those who will

Like insurance, backups are neither a reactive nor an optional activity. Hopefully this process will help protect your data from a surprise catastrophic failure of your device. Remember, the device itself is a commodity...the data on it, now that is indeed priceless, and well worthy of adequate protection!

 

Cheers!!


Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
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Contributor
ndottech
Posts: 20
Registered: ‎03-04-2013
My Device: 8520
My Carrier: Airtel

Re: How To Backup Your BlackBerry

Good Info !!
Please use plain text.
Visitor
hamood-23
Posts: 1
Registered: ‎04-09-2013
My Device: 9900
My Carrier: مستخدم

Re: How To Backup Your BlackBerry

[ Edited ]

شرح مفيد ومفصل . لكن للأستفسار : في حال سرقة الجهاز وتم تعطيل الشبكة اللاسلكية هل يمكن استعادة النسخة الاحتياطية في جهاز اخر ؟ للأسف تم سرقة الجهاز الخاص بي واحتاج الى استعادة النخسة الاحتياطية الى الجهاز الجديد 

 

و شكراً 

 

Google Translate:

 

Useful and detailed explanation. But INQUIRIES: If your device theft and wireless network is disabled you can restore the backup in another device? Unfortunately been stealing my machine and I need to restore the backup Alnkhsh to new device

 

Thank you

Please use plain text.
Hall of Famer II
sdgardne
Posts: 47,704
Registered: ‎11-28-2008
My Device: Z30, Z10 & Q10 (10.2.2.1531), Playbook (2.1.0.1526)
My Carrier: TMobile USA

Re: How To Backup Your BlackBerry


hamood-23 wrote:

شرح مفيد ومفصل . لكن للأستفسار : في حال سرقة الجهاز وتم تعطيل الشبكة اللاسلكية هل يمكن استعادة النسخة الاحتياطية في جهاز اخر ؟ للأسف تم سرقة الجهاز الخاص بي واحتاج الى استعادة النخسة الاحتياطية الى الجهاز الجديد 

 

و شكراً 

 

Google Translate:

 

Useful and detailed explanation. But INQUIRIES: If your device theft and wireless network is disabled you can restore the backup in another device? Unfortunately been stealing my machine and I need to restore the backup Alnkhsh to new device

 

Thank you


Hi and Welcome to the Community!

 

The backup taken to a PC can indeed be used as the source of restore to another BB device. Note carefully that...it can be used for another BB device, not necessarily for some other kind of device (though there are some tricks that might allow some of the data to be ported to a non-BB device).

 

Good luck!


Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
Join our BBM Channels
BSCF General Channel
PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA   Display/Scan Bar Code
Please use plain text.
New Member
ah_horlacher
Posts: 1
Registered: ‎06-04-2013
My Device: BOLD 9780
My Carrier: Telus

Re: How To Backup Your BlackBerry

My Blackberry 9780 Bold just melted down, (battery got really warm then it became a lump of coal after 25 months of use).

 

We are unable to extract any information/data from it.

 

I have previously subscribed to Blackberyy Protect so there are files existing SOMEWHERE of my Backed up Contacts (about 300 of them). My backupsare listed at https://protect.blackberry.com/protect/mydata.

 

I understand it may be possible to at least get a print out of them from these files with either a .BBB or .IPD extension.

 

My new phone is NOT a Blackberyy so restoring/linking this info up to a new RIM Product is not possible with their proprietary software.

 

Can anyone tell me how to gain access to or get copies of my actual backup files so I can see about parsing them - even just to get the data so I can manually re-enter it...?

 

RIM support seems to be non-existent about this - Seems to me they should offer it as a service - even if it costs us a bit...

 

Help Help Help!

 

Andy

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Hall of Famer II
sdgardne
Posts: 47,704
Registered: ‎11-28-2008
My Device: Z30, Z10 & Q10 (10.2.2.1531), Playbook (2.1.0.1526)
My Carrier: TMobile USA

Re: How To Backup Your BlackBerry

[ Edited ]

Hi and Welcome to the Forums!


ah_horlacher wrote:

 

I have previously subscribed to Blackberyy Protect so there are files existing SOMEWHERE of my Backed up Contacts (about 300 of them). My backupsare listed at https://protect.blackberry.com/protect/mydata.

 

I understand it may be possible to at least get a print out of them from these files with either a .BBB or .IPD extension.


I do not know from where you understand that...it is my understanding the BB Protect can be used solely as a source or restore OTA to the same or another BB device...no other function exists, including any print out capability therefrom. There is no ability to obtain, from BlackBerry, any other access to that data...it has one, and only one, capability...no others exist. While the data may well reside on some BB server, there is no method for extracting it and providing it to you...the sole available function is to restore to a BB device, nothing else.


ah_horlacher wrote:

 

RIM support seems to be non-existent about this - Seems to me they should offer it as a service - even if it costs us a bit...


 

BlackBerry provides no direct-to-user support for anything at all, not merely this issue. Such is the nature of the contractual requirements by which all parties are bound. Formal support always starts with the carriers, authorized resellers, and authorized service centers -- it varies by region and issue. 

 

There is something called incident support, but it costs to just ask the initial question, since it bypasses all formally required support channels. If you wish to investigate that, you can review it here:

But, all in all, from your description, I might not hold out much hope...every time this question has come up in the past, the answer has been the same as I've stated above. Hence, the reason for not relying solely on BB Protect for backup/restore operations.


Good luck!


Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
Join our BBM Channels
BSCF General Channel
PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA   Display/Scan Bar Code
Please use plain text.
New Contributor
satishnarayanan
Posts: 10
Registered: ‎08-03-2013
My Device: BlackBerry Bold 9900
My Carrier: Vodafone

Re: How To Backup Your BlackBerry

thank you, its helpful

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Hall of Famer II
sdgardne
Posts: 47,704
Registered: ‎11-28-2008
My Device: Z30, Z10 & Q10 (10.2.2.1531), Playbook (2.1.0.1526)
My Carrier: TMobile USA

Re: How To Backup Your BlackBerry

You are most welcome.

Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
Join our BBM Channels
BSCF General Channel
PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA   Display/Scan Bar Code
Please use plain text.
New Member
martinclayson
Posts: 1
Registered: ‎09-05-2013
My Device: blackberry latest one
My Carrier: airtel

Re: How To Backup Your BlackBerry

I had gone through the post. Firstly I would like to thank the members for the detailed view. I would like to have details about the price charged when the task is being performed by a professional local service provider along with the updates if any. Please produce some attachments regarding my requirement.

 

 

 

 

How to trace a number

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Hall of Famer II
sdgardne
Posts: 47,704
Registered: ‎11-28-2008
My Device: Z30, Z10 & Q10 (10.2.2.1531), Playbook (2.1.0.1526)
My Carrier: TMobile USA

Re: How To Backup Your BlackBerry


martinclayson wrote:

I had gone through the post. Firstly I would like to thank the members for the detailed view. I would like to have details about the price charged when the task is being performed by a professional local service provider along with the updates if any. Please produce some attachments regarding my requirement.



Hi and Welcome to the Community!

 

Discussions of fee-based activities in the public areas of this site tend to be interpreted as a violation of the Ts and Cs of this site. Anyone wishing to discuss such things should do so strictly via PM, not in public posts.

 

Good luck!


Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
Join our BBM Channels
BSCF General Channel
PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA   Display/Scan Bar Code
Please use plain text.