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New Contributor
triny2001
Posts: 8
Registered: ‎11-30-2012
My Device: Bold 9900

How can I put my password in without it being wiped?

[ Edited ]

I simply changed my password, then when it came to typing he password in, it wont work. This is my last attempt. Is there any way I can back up my phone to my computer without getting my phone wiped before I can do anything?? Please answer ASAP !!!!

 

Is there even a way to take the password off??? Please any suggestions will be appreciated. Just as long as my phone doesn't get wiped, pleaseeeee give me any suggestions!

Forums Veteran III
Wolf359
Posts: 3,572
Registered: ‎12-29-2011
My Device: Z30 / Playbook

Re: How can I put my password in without it being wiped?

Oh dear.  Try doing a battery pull.  It may reset the password count.  When the device reboots, you'll have to put in the correct password because the password option is enabled.

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Every BlackBerry should have BlackBerry Protect, get it now! | Follow me on Twitter | Bring Back BBM Music!
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New Contributor
triny2001
Posts: 8
Registered: ‎11-30-2012
My Device: Bold 9900

Re: How can I put my password in without it being wiped?

I've tried rebooting it but it still says its the final attempt. I can't get into anything on my phone and I can't back it up on the computer because I need to put the password in. And I can't get blackberry protect up so...is there anything I can do?

Forums Veteran III
Wolf359
Posts: 3,572
Registered: ‎12-29-2011
My Device: Z30 / Playbook

Re: How can I put my password in without it being wiped?

oh gosh.  nope.  All i can suggest is that you make sure you're using the right password!  it may have caps, symbols or numbers.  I'm sorry, if you put in the wrong password again, your device will be wiped.

________________________________________________________________
Please click the Thumbs Up icon if this comment has helped you!
If your issue is resolved, please click the solution button on the resolution! :Balloon:
Every BlackBerry should have BlackBerry Protect, get it now! | Follow me on Twitter | Bring Back BBM Music!
________________________________________________________________
Guru I
Xandrex
Posts: 18,406
Registered: ‎07-29-2008
My Device: Z30, Playbook, 9320BES
My Carrier: B&You _ SFR

Re: How can I put my password in without it being wiped?

I know my comment will appear very dark, but this is exactly why the password is used. To protect the data on it.

The fact that you lose everything after 10 attempts is the reason why you trust the BlackBerry security.

Now, don't forget to set BlackBerry Protect ASAP, and don't forget to do frequent backups of the content of your device.



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