Welcome!

Welcome to the official BlackBerry Support Community Forums.

This is your resource to discuss support topics with your peers, and learn from each other.

inside custom component

BlackBerry® Bold™

Reply
New Contributor
RijkVegard
Posts: 6
Registered: ‎05-15-2012
My Device: Bold 9700

How to add a new E-mail account?

Hey;

 

I have buyed a Blackberry Bold 9700 from a friend.

Now, he has already registerd a E-mail account on this phone, so how do i delete this account and add a new one, mine?

 

Greeting,

RijkVegard

 

PS: I am sorry if my English isn't very good, i am Dutch.

Elite II
BillJ
Posts: 8,978
Registered: ‎01-05-2009
My Device: BlackBerry Z30

Re: How to add a new E-mail account?

You should do a security wipe of the device to remove all former data that's still on it.  To do this, from your homescreen go to Options>Security>Security Wipe and follow the directions.  Once you've done that, your phone will be like it just came from the factory and you'll be free to add your email account to it.

 

 

I hope that helps you.  :smileyhappy:


- If my response has helped you, please click "Options" beside my post and mark it as solved. Clicking the "thumbs up" icon near the bottom of my response would also be appreciated.



New Contributor
RijkVegard
Posts: 6
Registered: ‎05-15-2012
My Device: Bold 9700

Re: How to add a new E-mail account?

Thank you for this, i am now at the E-mail install menu, but theye ask for a Enterprise-activating code, what is this?

Elite II
BillJ
Posts: 8,978
Registered: ‎01-05-2009
My Device: BlackBerry Z30

Re: How to add a new E-mail account?

[ Edited ]

It would appear that the phone was on BES, or BlackBerry Enterprise Server.  The only way to get rid of that is to do a security wipe of the phone.  To do this, from your homescreen go to Options>Security>Security Wipe and follow the directions.

 

 

I hope that answers your question.  :smileyhappy:

 

 

EDIT:  I just realized that I already recommended this to you.  Did you do the security wipe yet?


- If my response has helped you, please click "Options" beside my post and mark it as solved. Clicking the "thumbs up" icon near the bottom of my response would also be appreciated.



New Contributor
RijkVegard
Posts: 6
Registered: ‎05-15-2012
My Device: Bold 9700

Re: How to add a new E-mail account?

Yes, i did :$