BlackBerry® Bold™

[ctcruisers]

I have a Bold 9650.  I tried to buy an app that stopped downloading. I can see it listed as uninstalled in MY APP World.

But, when I click on it, I do not have the option to install it or re-install it.  It does not show me any buttons to click.  When I hit the BB button, it does not give me an option to install it.

can anyone give me advice on how to access it to install it?

[JSanders Resident Expert]

Go to the Uninstalled list.

Click on the application.

Towards the top center of the screen you might see a small upwards pointing arrow, click our touch that to open the top of the screen and the 'reinstall' button.

[ctcruisers]

When I click on the APP, I get a screen that shows the APP at the top, then a tool bar that lets me choose Summary, screenshots, or reviews.  I do not see an arrow and nothing happens when I try to push the touch button upward.

[JSanders Resident Expert]

Above that line which says "Summary", "Screenshots" etc., what is there?

You should see the name of the app, and a button to reinstall.

What do you see in that area?

[ctcruisers]

Just an icon of the APP and the App name with uninstalled under the App's name.   No button.

[JSanders Resident Expert · Accepted solution]

Try this,

1. Open App World
2. Go to My World
3. For keyboard-based BB's -- Hold down the ALT key and press "RST"

Or press the Menu key > Refresh list.
4. If your BB locks after issuing the cache clear, perform a battery pull reboot

Afterward check the app again in MyWorld and see if you can download.

[ctcruisers]

That did the trick!!!

Thanks!!!

[JSanders Resident Expert]

Good deal, you're welcome!

[gatsby]

I have the same issue on my Bold 9930... But the refresh/'cache clear' did not fix the issue. I still can't download the app I just paid for! Someone please help.

[gatsby]

Nevermind, I got it to work by uninstalling/reinstalling Blackberry App World.