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New Contributor
Posts: 7
Registered: ‎01-16-2012
My Device: Bold 9900
My Carrier: Omantel
Accepted Solution

How to stop my blackberry from deleting my messages!

[ Edited ]

Hello,

 

I've had many SMS, surprisingly many of them were deleted automatically!!

I heard that it can be deleted automatically when there is little memory space, but I'm keeping an eye on the memory left!

 

Built-in Media Storage:

Total Free:    61%   3.7 GB
Total Used:  39%    2.5 GB

I'm using blackberry for business, so I also receive important SMS. How can they get deleted so conveniently??!!

I also don't seem to find an option to stop this!

 

And by the way, this is not the first time.

Forums Veteran III
Posts: 3,740
Registered: ‎12-29-2011
My Device: Z30 / Playbook

Re: How to stop my blackberry from deleting my messages!

See if you can set it to keep forever here:

 

http://btsc.webapps.blackberry.com/btsc/viewdocument.do?noCount=true&externalId=KB13093&sliceId=2&cm...

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New Contributor
Posts: 7
Registered: ‎01-16-2012
My Device: Bold 9900
My Carrier: Omantel

Re: How to stop my blackberry from deleting my messages!

Thanks,

I know this option but i thought it only affects emails. i think it should also be found in the Options of Text Messages. 

Forums Veteran III
Posts: 3,740
Registered: ‎12-29-2011
My Device: Z30 / Playbook

Re: How to stop my blackberry from deleting my messages!

[ Edited ]

I agree!  I was looking there too.

The link above says "The Keep Messages option allows configuration of the number of days to keep email messages, SMS text messages and PIN to PIN messages on the BlackBerry smartphone."

 

________________________________________________________________
Please click the Thumbs Up icon if this comment has helped you!
If your issue is resolved, please click the solution button on the resolution! :Balloon:
Every BlackBerry should have BlackBerry Protect, get it now! | Follow me on Twitter | Bring Back BBM Music!
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