Welcome!

Welcome to the official BlackBerry Support Community Forums.

This is your resource to discuss support topics with your peers, and learn from each other.

inside custom component

BlackBerry® Bold™

Reply
Visitor
LauraPe
Posts: 1
Registered: ‎12-21-2012
My Device: Blackberry Bold 97000
My Carrier: Orange

How to unlock my french Blackberry?

Hi,

 

I'm French and I bought my Blackberry in France. Spending the year in the USA I ask for it to be unlock but after some mistakes, the guy at the store used the 10 attemps to enter the code, my phone is completly locked. I would like to unlock it to use it with my TMobile simcard but I don't know how to do it and my french provider told me only Blackberry can do it for me. Problem is, there is no number to call or store to go to, so I'm stuck with my useless Blackberry :/

 

Could someone help me with this?

 

Thanks!

Please use plain text.
JSanders
Posts: 84,517
Likes: 22,920
Solutions: 5,894
Registered: ‎04-01-2008
My Device: Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: How to unlock my french Blackberry?

[ Edited ]

What store was this, an Orange store?

 

There are vendors on the internet who offer resets on the MEP code, be judicious in choosing one.

 

Otherwise, there are two routes, and only two, to achieve this.


* IF your device is in warranty, contact your service provider technical support. Tell them you have this issue which needs to be escalated to RIM level customer support. I'll warn you that most carrier technical support people will first assume and think you are referring to a device security unlock, and you will need to convince them otherwise and explain clearly what you need. THEY will not be able to help you because the carriers themselves cannot unlock a device which has had the MEP code attempts depleted, and should (and you will need to ask) to have the case escalated to RIM level tech support.
* If your device is out of warranty, contact RIM direct. See the Contact Us information from the website: http://ca.blackberry.com/contact/ The options you want to select to speak to BlackBerry Customer Care are 3 (for inquiries, orders, billing, e-RMA etc) then 5 (e-RMA and Out of Warranty).




1. If any post helps you please click the Like Button below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes


Join our BBM Channels (Beta)
BlackBerry Support Forums Channel
PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA   Display/Scan Bar Code
Please use plain text.
JSanders
Posts: 84,517
Likes: 22,920
Solutions: 5,894
Registered: ‎04-01-2008
My Device: Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: How to unlock my french Blackberry?


irhtayag wrote:

Hi, To which French network has your blackberry been locked to? Here are the contact details for RIM http://www.rim.com/company/contact/index.shtml . You can try to reset the MEP counter from them.


But, it won't be free.




1. If any post helps you please click the Like Button below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes


Join our BBM Channels (Beta)
BlackBerry Support Forums Channel
PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA   Display/Scan Bar Code
Please use plain text.