01-26-2013 01:53 AM - edited 01-26-2013 01:54 AM
I am new in this forum.
BB 9700 v22.214.171.1241 (platform 126.96.36.199)
I have this problem, my phone suddenly reboots repeteadly and i don't know why.
i already searched for any solutions and applied it but still it won't fix. i tried security wipe, reloading os and even deleting some vendor file or something. i can't think of any another solution and why this suddenly happens. PLEASE HELP! :'( i don't want new phone since this has a great sentimental value. thanks
01-26-2013 10:00 AM - edited 01-26-2013 10:01 AM
Hi and Welcome to the Community!
You've already tried a few things, so here is perhaps more that you can attempt.
It is possible that your battery or BB has experienced a problem...to test, this sequence is needed:
The results of this will indicate if it's your BB or your battery that has the problem.
You may also want to investigate the use of BBSAK (bbsak.org) to perform the wipe it is capable of.
You may also want to try this procedure to perhaps narrow down the precise causal item:
When the behavior presents, you know the culprit...the last thing you loaded.
If the behavior does not re-present, then you know that either step 1 or 2 cured it.
If the behavior presents no matter what, then you likely have a hardware level issue for which no amount of OS or software can cure.
Good luck and let us know!
01-29-2013 12:21 AM
02-05-2013 06:59 AM
02-05-2013 09:27 AM
02-06-2013 02:51 AM
02-06-2013 09:39 AM
Ahhh...OK, now I understand...thank you.
Since your BB has already been in the hands of a qualified hardware technician, then it would be useless to try, at an internet distance, to second guess that. Their diagnosis may be final...and your BB may well be dead.
Further, you recall that I earlier said:
Since you now say that you have done all that I previously advised, then that last statement likely also holds true, and you have a hardware problem, for which nothing can be done at an internet distance. Hence, we must defer to the shop technicians again.
Sorry for your loss.
02-06-2013 11:47 PM - edited 02-06-2013 11:50 PM
i tried it again, updating the OS, now it's v6 the latest of BOLD 9700..it updates and goes smoothly when i scroll it..but whenever i type or test it, it suddenly freezes and red light will come up and then reboots..
but days ago i went to the repair shop i told them my problem and they said THE PROGRAM/SOFTWARE is corrupted or something like that..since they are the technicians they will be able to find the cause right?then how come they only said that it was just the program and not the hardware?i brought it there twice with the same issue and they said WE'LL REPROGRAM IT AGAIN..
well, i'll bring this again to the repair shop and ask if there's a hardware problem..
thanks for te help ^_^ really appreciated.
02-07-2013 09:42 AM