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BlackBerry® Bold™

Posts: 22
Registered: ‎11-01-2013
My Device: Bold 9900
My Carrier: Virgin

I can recieve BBMs, but I can't send them - to MOST contacts

[ Edited ]

I have a Bold 9900 running 7.1 bundle 2061 (v7.1.0.714, platform and BBM


I can recieve BBMs no problem but I can only send BBMs to one contact - and even then they are slow or not all of them go.


Emails/data/etc all fine - no problems.


I have tried pulling the battery and also re-sending service books and re-registering on the Host Routing Table (but as I say, no problems with email etc, so I didn't expect this to work)


UPDATE: I have also uninstalled BBM v7 and am now unable to reinstall!: I just get a blank blue screen and eventually a "cannot set up BBM. A temporary BBM server error has occured" message

UPDATE#2: I tried downgrading to BBM v6 and that didn't help either....


Please help!

Posts: 22
Registered: ‎11-01-2013
My Device: Bold 9900
My Carrier: Virgin

Re: I can recieve BBMs, but I can't send them - to MOST contacts

Anyone got any suggestions?
Hall of Famer II
Posts: 53,079
Registered: ‎11-28-2008
My Device: Z10/Z30/Q10 (, Playbook (
My Carrier: TMobile USA

Re: I can recieve BBMs, but I can't send them - to MOST contacts

It does not sound like you have done exactly these steps, in this precise order...

With a strong carrier network signal (e.g., not merely WiFi), I suggest the following steps, in order, even if they seem redundant to what you have already tried (steps 1 and 2 each should result in a message coming to your BB...please wait for that before proceeding to the next step):

1) Register HRT

  • KB00510 How to register a BlackBerry smartphone with the wireless network
  • Please wait for one "registration" message to arrive to your Messages app

2) Resend Service Books (pre-BB10 devices only)

  • KB02830 Send the service books for the BlackBerry Internet Service
  • Please wait for "Activation" Messages, one per already configured email account, to arrive in your Messages. If you have no already configured email accounts, please wait 1 hour.

3) Reboot

  • Pre-BB10 Devices ONLY. With power ON, remove the back cover and pull out the battery. Wait about a minute then replace the battery and cover. Power up and wait patiently through the long reboot -- ~5 minutes.
  • BB10 Devices. Hold the top button down until the counter reaches zero. Wait for the device to be fully shut down (e.g., nothing at all displayed on the screen, no LED lights, etc.). Hold the top button until the red LED is lit. Wait through the full boot-up process. IF this fails, you can attempt the battery-pull method above, but it is normally NOT recommended unless nothing else works.
  • See if things have returned to good operation. Like all computing devices, BB's suffer from memory leaks and such...with a hard reboot being the best cure.

Hopefully that will get things going again for you! If not, then you should contact your mobile service provider for formal support.

Good luck!

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