09-12-2012 09:15 AM
For a few days now I have been unable to read what I am sending or receiving on my blackberry. I am notified that I have a new message, I go to my inbox, the message isn't moving to the top of my inbox so I have to find it, I can read the first part of the message while I'm still in my inbox, but when I click on the message to read it in full, it's not there! At this point my phone thinks I've read the message so it no longer alerts me about a new message. Same with sent messages, I can type and send them, but they don't appear in the message thread at all. This is very frustrating as I can only read the first few words of what people send me. Please help!
09-17-2012 12:17 PM
Welcome to the BlackBerry Support Community.
Sounds like you may have an issue with the SMS Messages database on your BlackBerry® Bold™ 9700 smartphone. Please try clearing the SMS Messages database then test without restoring any previous messages from your backup file. For further instructions, please see the following KB article: www.blackberry.com/btsc/KB10167
Hope this helps.
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