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BlackBerry® Bold™

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New Contributor
yoyoyas
Posts: 4
Registered: ‎06-29-2012
My Carrier: wataniya telecom

I can't back up

I am facing a problem when trying to make a backup for my Bold 9900, as it reach the point "backing up Smart Card Options", it just freeze and don't want to complete for more than an hour, I have been facing this problem for months

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Forums Veteran I
Ronbob
Posts: 1,847
Registered: ‎12-20-2011
My Carrier: Globe

Re: I can't back up

Hello yoyoyas

 

Welcome to the Community

 

Can you please let us know how are you trying to Backup? 

 

 

Ron

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New Contributor
yoyoyas
Posts: 4
Registered: ‎06-29-2012
My Carrier: wataniya telecom

Re: I can't back up

Connecting the mobile with the laptop with the usb

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Forums Veteran I
Ronbob
Posts: 1,847
Registered: ‎12-20-2011
My Carrier: Globe

Re: I can't back up

If you are using the Blackberry Desktop Software, instead of creating a Full Backup, there should also be an option there where you can choose the items you want to Backup. You may try it.

 

 

Ron

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New Contributor
yoyoyas
Posts: 4
Registered: ‎06-29-2012
My Carrier: wataniya telecom

Re: I can't back up

yes i'm using Blackberry Desktop Software and i need a full back up 

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Forums Veteran I
Ronbob
Posts: 1,847
Registered: ‎12-20-2011
My Carrier: Globe

Re: I can't back up

If you choose not to have it as Full Backup, you can check all of the items except for the one that's causing it to stop.


Ron
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New Contributor
yoyoyas
Posts: 4
Registered: ‎06-29-2012
My Carrier: wataniya telecom

Re: I can't back up

I can't press on back up its showing that its connecting with the device but the back up icon is not high lighted, I tried to connect it with Bluetooth not only the USB but still it only start buck up automatically other ways I can't back up

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