08-18-2013 11:04 AM
I can not setup any email account in my bb9900.
I've been following carefully all the instruction given in this link: http://supportforums.blackberry.com/t5/BlackBerry-
I think my problem is that I not receiving the legal terms and conditions that is suppose to see it in order to accept it.
I've been having problems configuration since December 2012. Since that time I was successful to configurate my emails using a webpage from blackberry that aloud me to configurate the email accounts from it. This webpage was access for me very time I need it through: mobile.blackberry.com
I've visited my services providers many times, trying to fix that problem, but they told me my bb9900 is damage. I don't think so. Because I've been sucessful to setup the emials very time I coud have the legal terms and conditions available to agree with at the begining of each configuration section.
Anyone could help me??
08-18-2013 11:29 AM
Hi and Welcome to the Community!
With a strong carrier network signal (e.g., not merely WiFi), I suggest the following steps, in order, even if they seem redundant to what you have already tried (steps 1 and 2 each should result in a message coming to your BB...please wait for that before proceeding to the next step):
1) Register HRT
2) Delete and Resend Service Books
Hopefully that will get things going again for you!
If not, then you could try some other methods:
Indeed, it is quite sad that your provider is so unhelpful. Consider -- you pay them for all of your services, which makes them responsible for all of your formal service-related support...at the moment, they seem to be delivering neither to you. you can learn more about how formal support actually works via this "sticky" post, along with the threads to which it links:
However, if their diagnosis is correct (damaged device), then there is nothing to be done at this internet-distance. We can't actually diagnose hardware issues...rather, we can give you many tedious procedures to attempt, and if none of them result in an OS/software diagnosis, then only hardware issues would remain...but, again, that can only be a conclusion based on you conducting those tedious tests, and can never replace in-hand evaluation of your device by a qualified technician.
Let us know if you would like to proceed with those tedious activities, or if you would instead like to pursue your formal support channels.
Cheers, and Good Luck!